Ken Danridge This is Me

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1. 1. Call Centre Helper - American Water North America's Largest Utilities Company Delivers Uninterrupted Service to 18 Millio

   www.callcentrehelper.com/index - [Cached]

   Published on: 6/20/2006   Last Visited: 7/31/2006

   "Though we've always had a disaster recovery plan, it involved moving our customer service agents to a new location which may have taken up to 72 hours to accomplish," said Ken Danridge, manager of networks and communications for American Water.

2. 2. Call Center Digest » Contact Center News Summary : Avaya Helps One of North America’s Largest Utilities Deliver Uninterrupted Service to 18 Million People in 20 States - Practical Advice on Running an Outsourced Call Center or Contact Center and Sel

   www.ccdigest.com/contact/374.h - [Cached]

   Published on: 5/24/2005   Last Visited: 1/10/2007

   Ken Danridge, manager of networks and communications for American Water, stated, "Working with Avaya, we are now able to link our Illinois and Florida centers so either location can actively manage all incoming calls in real time.

3. 3. Call Center Digest » General - Practical Advice on Running an Outsourced Call Center or Contact Center and Selecting Call Center Software

   www.ccdigest.com/index.php?cat - [Cached]

   Published on: 8/8/2004   Last Visited: 6/2/2005

   Ken Danridge, manager of networks and communications for American Water, stated, "Working with Avaya, we are now able to link our Illinois and Florida centers so either location can actively manage all incoming calls in real time.
   ...
   Dan Richman reports in "United to close Kent call center" that all 400 employees of the United Airlines call center in Kent will be laid off if they don't accept employment in any of the company's four out-of-state reservation centers in Chicago, Detroit, Honolulu and Washington, D.C.