Company Profile -
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Published on: 10/9/2008
Last Visited: 10/9/2008
OnQueue Consulting was established by Jeff Daniels in 1997.Jeff plays a significant role in the day to day operations and is the driving force of what goes on here at OnQueue . With over 17 years of call center operations experience in a variety of industries, Jeff is uniquely qualified to provide the operational perspectives that today's contact center professionals require.
Jeff received his B.A. in Psychology and Labor Industrial Relations from the State University of New York at Fredonia.Before founding OnQueue, Jeff held significant call center leadership roles at such companies as Citicorp, Chevy Chase Federal Savings Bank, ICT Group, and Aetna US Healthcare.In addition, Jeff has made significant consulting contributions to various organizations in the insurance, financial services, and cable industries.Jeff supports the Philadelphia Direct Marketing Association, the American Management Association, and other call center professional organizations.
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