testimonials -
[Cached Version]
Published on: 2/16/2007
Last Visited: 8/4/2008
Ian Daniell, Sport and Leisure Manager at Yateley's Health and Fitness Centre.
Yateley's is one of ClubRunner's newest clients and have only been using the ClubRunner system since mid July but have already noticed the benefits.
"Our paper-based system was a shambles!"explains Daniell, "With the old system we were unable to analyse the business whereas ClubRunner gives us real time access to reports and data that have really helped us better understand how our business works."
Although Ian had used other management systems in the past he finally chose ClubRunner for Yateley's because of the cost.ClubRunner's system is modular meaning that they can deliver a system that suits the needs and budgets of businesses of all sizes.
As well as delivering all of the information and statistics required to run an effective business, another element that made ClubRunner a good choice for Yateley's is ease of use.Both management and the reception staff have commented on how simple and intuitive the system is to use, and in fact it only took Ian four hours in total to train them!
One of the most important changes that ClubRunner has brought about at Yateley's is improved customer interaction and the benefits that brings."The ClubRunner screen shows me photos and names of everyone that swipes in, which means that we can engage with people on a first name basis.This has really enhanced the atmosphere of the club as each member feels we know them on a personal level."
Support was also very important for Ian, and so far he has been especially impressed with the support and customer service offered by ClubRunner, "although the system is very straight forward to use, it is reassuring for us to know that UK based support staff, who are really helpful and reliable, are just a phone call away."
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