Ms. Michelle Dailey

Michelle Dailey - Customer Service Supervisor Michelle Dailey is the Customer Service Supervisor at Quality Imaging Products.In this role, Ms. Dailey is responsible for the leadership of the Customer Service Department and ensures that each and every customer is satisfied from the point of sale through product delivery.Ms. Dailey continuously evaluates and improves existing processes designed to ensure efficiency and accuracy with every call.

Prior to joining QIP, Ms. Dailey was the Senior Quality Control and Customer Service Manager for Travel-800, a division of Travel Services International.She was responsible for training and developing staff members to serve travel-related customer calls and ensure customer satisfaction.

Previously, Ms. Dailey was Leisure and International Sales Manager for Cendant Travel.During her tenure at Cendant, Ms. Dailey played a leading role in the integration of two call centers acquired by Cendant, with responsibility for both technical and soft skills training.

Ms. Dailey received her BA from the University of Nebraska - Lincoln, in Human Development and Family Rehabilitation.
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Michelle Dailey

Michelle Dailey Joins QIP as Customer Service Supervisor

July 10, 2002 - page(s): 50

LAKE FOREST, Calif. , Quality Imaging Products (QIP) is pleased to announce that Michelle Dailey has joined the company as the customer service supervisor.

Dailey will be responsible for the customer service department, which is responsible for satisfying each and every customer from the point of sale through to product delivery.In this role, Dailey will evaluate and improve existing processes, standardize call flow, analyze the daily work processes to ensure quality and provide efficiency and accuracy to every call.

"Quality Imaging Products has experienced impressive growth in each of the past 12 years and has been named to the Inc.500 list of fastest-growing companies for four consecutive years," said Mark Vie, vice president of sales and marketing of QIP."We continue to develop world-class operations, designed to enable us to offer the best products and services to our customers.Michelle Dailey's experience and expertise in providing exceptional customer service levels will ensure that QIP customers enjoy the finest service levels in the remanufactured cartridge industry."

Prior to joining QIP, Dailey was the senior manager for quality control and customer service for Travel 800, a division of Travel Services International.

Previously, Dailey was leisure and international sales manager for Cendant Travel.She was responsible for leadership of the sales and training departments and the development of travel-related training materials.

Dailey received her B.A. from the University of Nebraska with a major in human development and family rehabilitation and a minor in social work.

Michelle Dailey Joins QIP as Customer Service Supervisor

Michelle Dailey Joins QIP as Customer Service Supervisor