Adam Cormier

AT&T spokesman Adam Cormier said the company looks forward to discussing the issue with state regulators.He repeatedly pointed to AT&T's consistently strong score in the state's utility complaint scorecard.

With more than 1 million customers, AT&T had 233 complaints against it in 2007.In relation to other utilities, Cormier said, "We score extremely well."
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Cormier said when the company learns of outages, especially for people who might have a medical condition, "We try to get their service back up and running as soon as possible.If available, we have in the past provided a wireless phone."

But he also said, "You can't take a look at it case by case," when it comes to reports of outages and scheduling a technician to investigate the matter.
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Cormier said AT&T has hired contractors, which is allowed under the union's contract.

Though AT&T isn't seeing a lot of requests, "it is something we are seeing more of," said Adam Cormier, spokesman. "We're seeing people do that for a variety of reasons."

For many, a wireless network can offer exactly what people are looking for in order to communicate more effectively, he said.

"The phone is always with you, and you're not tied to the house or a particular location," he said.

In an e-mail, AT&T spokesman Adam Cormier said, "The video market in Connecticut is very competitive now that consumers can choose among providers, and we appreciate the Attorney General's desire for a level playing field.

Spokesman Adam Cormier told me by e-mail many phone companies ''have relationships with other providers to create redundancy or to handle overflow traffic.
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I relayed that information to Cormier and asked for an explanation.

''The bottom line is that it is impossible to speculate as to what specifically happened in this case,'' he said by e-mail. ''I can only confirm that the call was placed on our network as an operator assisted call -- though clearly this was not the customer's intention.
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AT&T waived the charge as a ''gesture of good will,'' Cormier said.

Spokesman Adam Cormier told me by e-mail many phone companies ''have relationships with other providers to create redundancy or to handle overflow traffic.
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I relayed that information to Cormier and asked for an explanation. ''The bottom line is that it is impossible to speculate as to what specifically happened in this case,'' he said by e-mail. ''I can only confirm that the call was placed on our network as an operator assisted call -- though clearly this was not the customer's intention.
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When we state we pay our bills early, we're never late, we say that with great pride,'' Nolt said. ''Then when somebody takes advantage of us, I take issue with that.'' AT&T waived the charge as a ''gesture of good will,'' Cormier said.

AT&T is moving the Meriden jobs to Southfield, Mich. as part of a company realignment, spokesman Adam Cormier says, adding AT&T disputes the union's 'assertion that jobs leaving Connecticut means customers are going to not going to get great service.'

The workers, who dispatch crews to work on repairs in Connecticut and other states, have three options, says Cormier: follow the work to Michigan, voluntarily leave the company with a severance package or 'take a guaranteed job' to remain a Connecticut AT&T employee, but in a different department.
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Cormier contends AT&T is addressing those needs by creating Connecticut jobs in other company growth areas such as U-Verse, which delivers phone, entertainment and other services over the Internet and has 'hired a couple of hundred' state installers since its launch on December 27, 2006.

In all, spokesman Adam Cormier said Wednesday, about 213 of the company's nearly 8,000 state workers will lose their jobs.Some work in Meriden and Hartford, handling sales and support for Fortune 500 clients and credit and collections for residential and small business customers will be affected, he said.Others, who work in Wallingford, will be laid off under a previously announced plan to sell the pay phone business.

"We need to match the work force to our work load and these areas of the business have been on the decline," Cormier said.
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There are about 1,000 people in the state with similar job titles, and Cormier said AT&T won't know the final number of jobs to be cut until the bumping is done.