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This profile was automatically generated using 7 references found on the Internet. This information has not been verified. Learn more...
This profile was automatically generated using 7 references found on the Internet. This information has not been verified. Learn more...
View all 7 references Web References
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1. C@LL CENTER CRM SOLUTIONS Feature Article - Customer Relationship Management
web-staging.control-f1.com/new - [Cached]Published on: 2/4/2004 Last Visited: 9/10/2004
Joanne Collins Phone: 503-207-6300 -
2. Ask Jeeves Business Solutions
www.business.ask.com/news/arti - [Cached]Published on: 11/12/2000 Last Visited: 2/21/2001
We originally thought this would be appropriate in e-commerce retail applications, said Joanne Collins, director of marketing and communications for eFusion. We're finding [ that ] now companies use it for staying in touch with widely distributed sales forces or to maintain communication with distributor networks..
With e-mail, a user fills out a question form and you wait and you wait and you wait for a response, Collins said. Even text chat is slow, requiring users to type their concerns--rather than voice them--and interact with an agent who typically handles three to five chat sessions at once, she added.
Speaking to a customer service representative cuts down on frustration and increases consumer follow through, Collins said, adding that between 66 % and 70 % of all [ online ] shopping carts filled out get abandoned.. -
3. Ask Jeeves Business Solutions
www.corporate.ask.com/news/art - [Cached]Published on: 1/19/2000 Last Visited: 9/20/2000
We originally thought this would be appropriate in e-commerce retail applications, said Joanne Collins, director of marketing and communications for eFusion. we be finding [ that ] now companies use it for staying in touch with widely distributed sales forces or to maintain communication with distributor networks..
With e-mail, a user fills out a question form and you wait and you wait and you wait for a response, Collins said. Even text chat is slow, requiring users to type their concerns--rather than voice them--and interact with an agent who typically handles three to five chat sessions at once, she added.
Speaking to a customer service representative cuts down on frustration and increases consumer follow through, Collins said, adding that between 66 % and 70 % of all [ online ] shopping carts filled out get abandoned..
