Mr. Mike Coatney

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  www.currentargus.com/ci_10026455 - [Cached Version]
  Published on: 7/28/2008    Last Visited: 7/29/2008  

  "The people of Acme have always been committed to teamwork," said Mike Coatney, president of Acme.

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  www.neworleanscitybusiness.com/viewStory.cfm?recID=3024 - [Cached Version]
  Published on: 3/17/2008    Last Visited: 3/23/2008  

  "We stayed pretty steady really," said Mike Coatney, Acme president.

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  www.crmsystemsgroup.com/about_crm/sage_crm_success_stor - [Cached Version]
  Last Visited: 1/18/2010  

  We had been relying on separate LANs in each of our offices to facilitate local operations,†explains Mike Coatney, president of ACME Truck Line, “but were unable to leverage information across offices.

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  www.aspinfo.com/Newsletter%20March%202004.htm - [Cached Version]
  Published on: 3/1/2004    Last Visited: 7/16/2007  

  Mike Coatney,President, ACME Truck Line.

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  www.etrucker.com/apps/news/article.asp?id=70347 - [Cached Version]
  Last Visited: 7/11/2008  

  "When you've got an $80,000 day rate on a drilling rig, you don't want to shut it down," says Mike Coatney, president of Acme Truck Line of Harvey, La., a long-established owner-operator hotshot hauler.A typical hotshot load, Coatney says, is a valve or some other single piece of equipment needed to keep a rig up and running, something "it makes sense to pay somebody 300 bucks to hop in their pickup and haul the 50 miles there."

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  06-12 Emergency Preparedness and Disaster Recovery - [Cached Version]
  Published on: 10/18/2006    Last Visited: 10/25/2006  

  Mike Coatney, President Acme Truck

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  ACCPACcrm.com - Reviews, Quotes, Testimonials - [Cached Version]
  Published on: 6/16/2004    Last Visited: 3/5/2005  

  Mike Coatney,President, ACME Truck Line.

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  ACME Truck Line Delivers Speedy and Inexpensive... - [Cached Version]
  Published on: 11/1/2002    Last Visited: 4/3/2004  

  Commentary by Mike Coatney, President, ACME Truck Line
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  With a business built upon exceptions, success means that we must provide excellent customer service, treating each customer as unique," said Mike Coatney, President of ACME.
  
  "With CleverPath Portal, we can now handle 15 to 20 percent more shipping orders than before."
  
  -Mike Coatney, President, ACME Truck Line, Inc.
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  As the president of ACME, Coatney was heavily involved in specifying the business requirements for the portal, which he believes was key to getting the project off the ground and achieving customer acceptance.
  ...
  Coatney summarized that with CleverPath Portal, "we are targeting our largest 20 shippers at this time."
  
  Coatney outlines the main objectives of the portal as better service for customers, clear differentiation from competitors, and greater efficiency in the logistics department."With CleverPath Portal, we can now handle 15 to 20 percent more shipping orders than before," claims Coatney.He adds, "We get about 20,000 calls per month in our logistics department.
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  In terms of lessons learned, Coatney suggested that, "Companies should be open-minded about the uses for CleverPath Portal.As a company's usage of portals evolves over time, there will be more and more opportunities to reap additional benefits."CleverPath Portal propels ACME into an industry leading position with its superior technology.It is meeting the needs of its business today and provides the foundation to carry its business into the future."The most important benefit, however, is the improved communication with and service to our customers," concluded Coatney.

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  ACME Truck Line and ACCPAC CRM - [Cached Version]
  Published on: 1/13/2004    Last Visited: 1/23/2007  

  Mike Coatney, President, ACME Truck Line

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  ACME Truck Line | CRM Works Communication Relationship... - [Cached Version]
  Published on: 3/10/2008    Last Visited: 11/9/2009  

  "We had been relying on separate LANs in each of our offices to facilitate local operations," explains Mike Coatney, president of ACME Truck Line, "but were unable to leverage information across offices. As the price of broadband links decreased, however, we realized that we could create a Web-based WAN between all of our offices so that every individual in our company could leverage common data to improve internal operations as well as the customer experience."
  
  CRM ... and Then Some To facilitate the company's operational improvements, Coatney searched for a Web-based CRM solution capable of delivering a consolidated view of customer activities to every staff member involved with clients, including sales staff, dispatchers and the credit/collections department. In addition, the solution had to support sales force automation tasks; for example, delivering - via a wireless PDA device - critical information used by field sales staff to convert prospects to customers and ensure customer satisfaction.
  
  Coatney also wanted management tools to allow regional sales managers the ability to track and analyze each phase of the field sales effort and share data with national account management staff. In order to accommodate such broad utilization of customer and sales account data, the system needed a robust security capability that would limit "read" and/or "write" access features to specific individividuals. Finally, the entire solution had to be easy to use.
  
  "This is a trucking business: we pick up something at point A and bring it to point B," Coatney says. "There is virtually no consultative selling or complex technical customer support. Our processess are simple and straightforward and we needed a solution that was equally simple.
  
  ACCPAC CRM Meets Every Requirement After a lengthy market search and detailed proposals from five vendors, ACME Truck Line turned to the only solution that met each of its requirements - ACCPAC CRM. "The solution was easy to implement," Coatney says.
  ...
  "We have built our business for more than 40 years by offering the best possible customer service consistent with available techonologies," Coatney says, "and ACCPAC CRM is empowering us to continue that commitment.

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