Please Note:
This profile was automatically generated using 3 references found on the Internet. This information has not been verified. Learn more...
This profile was automatically generated using 3 references found on the Internet. This information has not been verified. Learn more...
Employment History
View...Web References
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1. CTI: A Technology in Transition
www.telecommagazine.com/market - [Cached]Published on: 10/1/1996 Last Visited: 6/16/2001
CTI applications are more complicated to install than MS-Word or Excel , conceded Stephen Clemente , the general manager for CTI applications at Lucent. These systems are new , experience is limited , and users find their particular configurations may be the first time a vendor connected components in such a way. Theoretically , the different pieces should work together but in reality , problems often arise.
THE THIRD-PARTY SUPPORT
Third-party support is needed to make the proper connections and it has quickly become a key area in the CTI market. -
2. Computer Telephony: BIG HELP for Customer Support
staging-datamation.earthweb.co - [Cached]Published on: 4/15/1996 Last Visited: 2/21/2001
Three or four years ago, companies couldn't cost justify CTI for informal call centers, but now, they're running Novell LANs, and it is cost effective to get a solution up and running, says Stephen Clemente, general manager for CTI business at Lucent Technologies in Basking Ridge, N.J., formerly AT&T's systems and technologies business.
PBX MARRIES THE LAN
To date, most products have revolved around the PBX, the routing call-control link that handles a call when it hits the organization's premises. It's network routing, however, that's one of the more active areas of new developments today. -
3. CTI: A Technology in Transition
tcs-prod.weblabs.com/marketing - [Cached]Published on: 10/1/1996 Last Visited: 6/15/2001
CTI applications are more complicated to install than MS-Word or Excel , conceded Stephen Clemente , the general manager for CTI applications at Lucent. These systems are new , experience is limited , and users find their particular configurations may be the first time a vendor connected components in such a way. Theoretically , the different pieces should work together but in reality , problems often arise.
THE THIRD-PARTY SUPPORT
Third-party support is needed to make the proper connections and it has quickly become a key area in the CTI market.
