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Published on: 7/28/2008
Last Visited: 7/28/2008
Clayton Clark, head of the Vermont Office of Veterans Affairs, lauded the bevy of services available through VA clinics and hospitals.But veterans in Vermont and elsewhere, he said, don't necessarily know those benefits even exist.
"One of the problems we have is that the government is not good at marketing itself," Clark said.
Outreach specialists in Clark's office traverse the breadth of Vermont, visiting veterans at their homes to assess their needs and help them navigate the federal bureaucracy.
"The federal government really does not have a marketing or outreach mission," Clark said."They provide benefits, and if somebody calls to ask them about benefits, they'll be happy to answer.But they have a very limited role in beating the bushes to find people who are eligible — that role falls to states and veterans' services organizations."
An infusion of federal money, Clark said, would allow his seven-person office to expand those efforts.
"We'd probably bring in some additional staff, come up with a better Web site, come up with much more professional marketing material," he said.
The state-run offices are inherently more inclined to perform good outreach work, according to Clark.
"(The VA) doesn't really have an incentive to go out and find everyone that's eligible, because that just means more money they have to spend," Clark said."But we do have an incentive to go out and find folks."
Clark emphasized that his seven-person office, with a $700,000 annual operating budget, isn't seeking to replace the VA or take over its programs.