Alan Chung

• 
  www.cylynx.com/about/executiveprofiles/davidbitterman.h - [Cached Version]
  Published on: 7/15/2008    Last Visited: 7/15/2008  

  Alan ChungChairman and CEO

• 
  CyLynx, Inc. - Outsourced Customer Care and eBusiness... - [Cached Version]
  Published on: 12/3/2008    Last Visited: 12/3/2008  

  Alan ChungCyLynx, Inc. - Outsourced Customer Care and eBusiness Development for Web Hosts and ISP's
  ...
  Alan ChungChairman and CEO
  ...
  Alan ChungChairman and CEO
  
  Alan Chung, chairman and chief executive officer, founded the company to alleviate the continued challenges of building, maintaining and retaining a competent tech and customer support staff.His vast industry knowledge and strong history of creating and launching businesses made the concept a success.Prior to CyLynx, Chung founded Digiweb Inc., which he built into a profitable multi-million dollar business within three years before selling the business to Interliant Inc.Chung went on to become an integral part of the Interliant Web hosting management team where he and his team were responsible for continued growth and the Web hosting platform integration of Interliant's 15 hosting company acquisitions representing more than 300,000 web sites.Prior to Digiweb and Interliant, Chung co-founded and served as CEO of Ingress Communications Inc., one of the earliest commercial Internet service providers in the country.Chung holds a Bachelor of Science degree in Industrial Engineering from Columbia University.

• 
  CyLynx, Inc. - Outsourced Customer Care and eBusiness... - [Cached Version]
  Published on: 7/15/2008    Last Visited: 7/15/2008  

  Alan Chung, Chairman and Chief Executive Officer
  
  Alan Chung, chairman and chief executive officer (CEO), founded CyLynx to alleviate the corporate challenges of building, maintaining and retaining a competent tech and customer support staff.His vast industry knowledge and strong history of creating an d launching businesses made the concept a success.Prior to CyLynx, Chung founded Digiweb, Inc., which he built into a profitable multi-million dollar enterprise within three years before selling it to Interliant, Inc.Chung went on to become an integral part of the Interliant management team where he directed the Web hosting platform integration of Interliant's 15 hosting company acquisitions representing more than 300,000 Web sites.Prior to Digiweb and Interliant, Chung co-founded and served as the CEO of Ingress Communications, Inc., one of the earliest commercial Internet service providers in the country.Chung holds a bachelor of science degree in industrial engineering from Columbia University.
  ...
  David Bitterman assists Mr. Chung in managing the entire organization, focusing on business development, public relations, investor relations, and corporate services.

• 
  CyLynx, Inc. - Outsourced Customer Care and eBusiness... - [Cached Version]
  Published on: 7/15/2008    Last Visited: 7/15/2008  

  Alan ChungChairman and Chief Executive Officer

• 
  CyLynx, Inc. - Outsourced Customer Care and eBusiness... - [Cached Version]
  Published on: 2/27/2006    Last Visited: 7/15/2008  

  "I would like to thank the customers, more than anyone, for participating in such a fantastic event," said Alan Chung, chairman and chief executive officer of CyLynx technologies.

• 
  CyLynx, Inc. - Outsourced Customer Care and eBusiness... - [Cached Version]
  Published on: 4/4/2001    Last Visited: 7/15/2008  

  "The IntiMetrix survey confirms the suspicions of many companies in the Web hosting industry," said Alan Chung, chairman and chief executive officer of CyLynx Technologies.

• 
  CyLynx, Inc. - Outsourced Customer Care and eBusiness... - [Cached Version]
  Published on: 11/1/2000    Last Visited: 7/15/2008  

  "By outsourcing customer support services to CyLynx, companies can concentrate on their own core objectives," said Alan Chung, chairman and chief executive officer of CyLynx."CyLynx's vision is to provide tools and support services that make our customers more effective in their overall retention and satisfaction levels."
  
  Chung knew the challenges of finding and retaining qualified, tech savvy support staff from his experience in working at Web hosting and ISP companies such as Interliant, Digiweb and Ingress Communications.He observed first hand that IT customer support can be costly and time consuming for companies that retain a fully staffed IT department dedicated to CRM tools and support.This can also lead to problems with the quality of customer support and customer satisfaction.
  
  "In an outsourcing scenario, a company may seem to give up some aspects of control over the level of security and the quality of service their customers receive.CyLynx has addressed these issues with a premier product and an expert staff," said Alan Chung.

• 
  CyLynx, Inc. - Outsourced Customer Care and eBusiness... - [Cached Version]
  Published on: 3/14/2001    Last Visited: 7/15/2008  

  "More than 12,000 high technology companies are based in the D.C. region, outnumbering high technology companies located in Silicon Valley," said Alan Chung, chairman and chief executive officer of CyLynx.

• 
  CyLynx, Inc. - Outsourced Customer Care and eBusiness... - [Cached Version]
  Published on: 5/25/2004    Last Visited: 7/15/2008  

  In addition to our new hardware and operational improvement in our core competency we also have "better people now than ever before" according to our Chairman and CEO Alan Cheung.
  
  "I am more confident about our outsourcing business now cause we have better processes and people for the job," says Cheung.

• 
  CyLynx, Inc. - Outsourced Customer Care and eBusiness... - [Cached Version]
  Published on: 11/1/2000    Last Visited: 3/23/2002  

  "By outsourcing customer support services to CyLynx, companies can concentrate on their own core objectives," said Alan Chung, chairman and chief executive officer of CyLynx."CyLynx's vision is to provide tools and support services that make our customers more effective in their overall retention and satisfaction levels."
  
  Chung knew the challenges of finding and retaining qualified, tech savvy support staff from his experience in working at Web hosting and ISP companies such as Interliant, Digiweb and Ingress Communications.He observed first hand that IT customer support can be costly and time consuming for companies that retain a fully staffed IT department dedicated to CRM tools and support.This can also lead to problems with the quality of customer support and customer satisfaction.
  
  "In an outsourcing scenario, a company may seem to give up some aspects of control over the level of security and the quality of service their customers receive.CyLynx has addressed these issues with a premier product and an expert staff," said Alan Chung."Our software and services are customized for each customer.Companies turn over the actual leg-work to CyLynx, but they continue to make their own CRM decisions."
  
  To provide the most secure services for its customers, CyLynx has a system in place that limits access to customers' information and tracks and logs each engineer's progress.CyLynx also has hardware and software security measures that prevent hacking and even security guards who watch over the company's physical operations.

Page:  1 2