Mr. Robert Chen This is Me

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1. 1. Billing World and OSS Today Magazine

   www.billingworld.com/archive-d - [Cached]

   Published on: 6/9/2002   Last Visited: 6/9/2002

   By applying a phased approach, Robert Chen, senior manager, market development at Portal says, operators gain incremental impacts to the bottom line in the initial stage due to offering the same level of services. The big return, however, occurs in the second phase, when the operational benefits of a single environment begin to appear.
   
   Cingular is one carrier contemplating a converged platform package.

2. 2. Billing World and OSS Today Magazine

   www.billingworld.com/full.asp? - [Cached]

   Published on: 1/1/2001   Last Visited: 7/31/2001

   According to Robert Chen , wireless market development manager at Portal Software , initially operators will want to see most charges appearing on the phone bill. If the operator is providing billing and payment functions on behalf of third-party merchants and content providers , then they can take a bigger cut of the revenue stream , he says. That approach will be the most profitable especially for operators interested in building a walled garden.. He says anything happening outside the walled garden poses complications for operators because they don't want to relinquish control of the consumer's payment information.
   
   AT&T Wireless is looking very closely at what types of charges to put on the phone bill and what to charge to a card. Cone says that there's a lot of cost for a transaction that uses the credit card network , meaning less revenue on those transactions. That's one area where we need to step up and do work so there is more money in the value chain for the content provider , the carrier , and anyone else , Cone says. He adds that Japan's NTT DoCoMo has been a success because it acts much like a financial institution in settling revenues among partners. They provide a clear way for content providers to make money , and the cost of doing that is very small..
   
   ...
   The operator would have control of that in a central location , so the information doesn't go over the wireless connection , says Chen.
   
   Not only will wireless wallets need to be flexible in terms of payment methods supported , they will also have to accommodate payments for different types of transactions. But these different services will require different business models.
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   I think there is a significant difference between content and commerce , says Chen. With content , the operators are building out networks and are taking a lot of ownership of that ; they won't be building restaurants to build out the commerce value chain..
   
   There's also the issue of being able to identify the nature of the transaction prior to payment because sometimes method of payment is predicated on what's being purchased. For example , a future application of viewing streaming video on a mobile handset may be paid for on a postpaid basis since the user may not know the full value of the content until the transaction is completed.
   
   Rating and Billing Issues

3. 3. m-pulse / a cooltown magazine / China's Exploding Wireless Industry

   www.cooltown.com/mpulse/1001-c - [Cached]

   Published on: 11/9/2001   Last Visited: 11/9/2001

   Robert Chen , market development manager at Cupertino , Calif.-based Portal Software and a frequent traveler to China , says GPRS will allow carriers to step up to multimedia messaging services. MMS will enable subscribers to do much more with their handsets , such as download audio and video files or conduct complex banking transactions.
   
   The one drawback is that ordinary Chinese subscribers don't have as much disposable income as subscribers in the West. But those that do are willing to spend as much as 5 to 10 percent , or 10 to 20 dollars a month , on wireless services.
   
   Despite this economic obstacle , Chen says he foresees a time in the not-too-distant future when a wireless subscriber in China will pay as much as $3 to download their favorite hit songs , such as Britney Spears' latest hit single in the MP3 format.
   
   But GPRS might not advance other pieces of the mobile commerce puzzle , such as mobile retailing , which faces a number of hurdles before taking off.
   
   cash culture
   
   Most Chinese favor cash. They don't use credit or debit cards.
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   But that system probably won't work on a large scale need to support a mobile economy , says Chen. He also notes that more and more consumers are using prepaid services , which means that carriers can't bill them for third-party services.
   
   And there are other problems on the business side of the transaction. Back-end billing and collection systems have to be established , and consumers have to adopt them. Each bank in China has its own credit and debit card billing system , so transactions can't be routed through a centralized computer system - at least not yet.
   
   Hurst Lin , North American general manager for Sina.com , a Chinese language Internet portal , doesn't see operations at the scale of Amazon.com or Barnesandnoble.com because getting the product to the customer is an obstacle. China doesn't have door-to-door FedEx or UPS delivery services like those found in Europe or North American , says Lin.