Mr. Patrick Casserly This is Me

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1. 1. e-Services Group International | Weighing Up The Options

   www.e-servicesgroup.com/outsou - [Cached]

   Published on: 6/27/2008   Last Visited: 6/27/2008

   Patrick CasserlyPatrick Casserly, CEO, e-Services Group addresses the "Outsourcing Decision" with CXO Magazine, Spring 2005.
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   Patrick Casserly, CEO, e-Services Group examines the pros and cons of outsourcing.

2. 2. News Story number 2

   www.stluciamirroronline.com/20 - [Cached]

   Published on: 6/30/2006   Last Visited: 6/30/2006

   E-Services is a customer service provider handling mainly clients from the United States . CEO Patrick Casserly, who visited here last week to look over physical arrangements for the start up of the company, made the point that E-Services was not a telemarketing company.
   
   "This is not your normal call centre business," Casserly said.
   ...
   Casserly said his company had a very credible track record and that the public was free to conduct their own background checks via the world wide web.
   
   According to Casserly: "e-Services Group ( St. Lucia ) Limited is a Saint Lucian company now.
   ...
   Noting that the only way to achieve and maintain a single digit attrition rate in any company is "through taking measured steps in ensuring that the primary asset of the company, which is its people, is protected," Casserly has implemented several programmes to keep his employees motivated.
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   After three years as the head of NPC, Casserly, who considers himself a builder of enterprises rather than a maintenance person, left the company to form e-Services Group International.
   
   "I tended to do three or so years in any enterprise because I like to build.I am not a steady state manager I prefer to build rather than just maintain," he explained "Having achieved what I thought I needed to achieve at NPC (now ACS) I wanted to build something again in 2000 when I got this opportunity and took it."
   
   Surpassing his self-imposed three-year limit by another three years, Casserly has taken e-Services from an employment capacity of 35 employees to more than 1,500 persons and is looking to add another 1,000 employees by the end of this year.
   
   "Our percentage growth is going to be about 60-70 per cent this year, but it is on existing lines of business plus one new client," he added.
   
   To capitalise on this opportunity e-Services will have to overcome some of its most biting problems such as the problem with the available pool of human resources, in Western Jamaica , and adequate space with which to carry out its services.
   
   "To combat the more difficult problem of space, Casserly admitted that while he will not give up trying to acquire space in Kingston, where there is a large resource base, his only other option is to expand overseas.

3. 3. www.jis.gov.jm

   www.jis.gov.jm/officePM/html/2 - [Cached]

   Published on: 6/28/2008   Last Visited: 6/30/2008

   This was disclosed to JIS News by President and Chief Executive Officer (CEO) of e-SGI, Patrick Casserly, following a tour of the Goodyear facilities yesterday (June 26).
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   In terms of expansion we have no more physical space so in order to continue growing we need another building," Mr. Casserly said.
   
   He said the next step for the group now that they have inspected the building, which is owned by the Factories Corporation of Jamaica (FCJ), was to begin looking at the demographics and to see how many students are graduating in the area, and what the capacity could be for employment."I think this is a new way forward for St. Thomas.This hasn't been tried here before and I think it can be successful," he said.