IT: SMS speaks to deaf needs -
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Published on: 1/25/2004
Last Visited: 6/20/2005
The national advocacy service manager at the Australian Association of the Deaf, Brett Casey, says the benefits of SMS for deaf people has exceeded expectations.
"One way to think of this issue is that deaf people cannot use a pay phone unless there is a TTY installed with the pay phone," he says.
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In one illustration of the rate at which mobile phones have been taken up by the deaf, Casey says that although only around 3per cent of people attending the association's 1999 annual general meeting had mobile phones, more than 90 per cent had the phones at this year's meeting.
Phillips points out that as many as one in 10 people have hearing problems and may also find using SMS messages easier than trying to communicate verbally over the phone.
"Those people may use SMS more than they would the verbal phone because their message is going to get through much clearer," he says.
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Nokia's 9110 phone already allows deaf people to call a TTY and communicate in real time, and Casey says a Swedish company known as Telesta has been offering the service in Europe.
"This is a text-based service and provides deaf people with a more equitable level of service as their hearing peers," says Casey, who points out this will allow calls to be made direct from mobile phones to such organisations as the NRMA, which already operates a TTY line for road service.
"At present, from my understanding, this service is not available in Australia.However, a trial will be taking place later this year in which AAD will be involved," Casey says.