David Canham

Contact Center Executive Joins 3rd Wave Solutions: Dave Canham to Manage Contact Center Business Unit

David Canham recently joined 3rd Wave Solutions as Vice President, to run our Contact Center business unit.The business unit focuses on delivering solutions to Contact Center issues including workforce optimization, multi-media integration, intelligent routing and customer self- service.Canham has more than 20 years of senior level experience in managing inside sales centers, customer service, marketing and business process operations.

"Our partnership with Witness Systems and the addition of eQuality to our portfolio is exciting," commented Dave Canham, vice president, 3rd Wave Solutions.

Contact Center Executive Joins 3rd Wave Solutions: David Canham to Manage Contact Center Business Unit3rd Wave Solutions

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David Canham to Manage Contact Center Business Unit

(Phoenix, Ariz., July 28, 2004) -- 3rd Wave Solutions, a communications systems integrator, today announced that David Canham has joined the company as Vice President, to run their Contact Center business unit.The business unit focuses on delivering solutions to Contact Center issues including workforce optimization, multi-media integration, intelligent routing and customer self-service.Canham has more than 20 years of senior level experience in managing inside sales centers, customer service, marketing and business process operations.

"Dave is a great addition to our team," said Bruce Andersen, President and CEO of 3rd Wave Solutions.
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Canham spent much of his career at IBM in a variety of positions in sales, marketing and channel strategies.Since that time, Canham has managed several large, multi-site sales operations centers, including Insight Direct and MicroAge, achieving revenue objectives and increasing process efficiency.He also developed a performance management system to improve individual and team sales results.

"Contact Centers face big challenges today," commented Canham."They are the customer's primary contact for many companies and are becoming much more visible, as email and chat are added to the communication methods open to customers.There is huge potential for increased revenue, customer satisfaction and employee morale by leveraging key tools and best practices in contact center management.I joined 3rd Wave Solutions because they have a keen understanding of the importance of the Contact Center , a genuine interest in the customer's customer, and the breadth of experience to deliver best practice solutions and create competitive advantage for our clients."

Canham will manage the Contact Center business unit, addressing such key issues as:
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"3rd Wave Solutions is committed to enhancing the relationship between our customers and their customers," said Andersen . "Dave Canham is equally committed to enhancing these relationships.

This business practice, led by David Canham , will focus on helping contact centers reach optimal performance by getting the most from their front-line representatives.Canham joined 3rd Wave in July as Vice President of the Contact Center business unit and has more than 20 years of senior level experience in managing proactive telesales and customer service operations.

"Success comes from the magic that front-line representatives create during interactions with customers," commented Canham, a long-time advocate of optimizing people performance in the contact center.
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"We have tremendous business partners in the area of Workforce Optimization, including industry visionaries Blue Pumpkin and Witness Systems," added Canham.

"Our partnership with Witness Systems and the addition of eQuality to our portfolio is exciting," commented Dave Canham, vice president, 3rd Wave Solutions.