Jaime Cangas This is Me

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1. 1. DesktopStreaming

   www.desktopstreaming.com/deskt - [Cached]

   Published on: 12/20/2001   Last Visited: 9/14/2002

   "It lets us be more efficient in terms of handling our staffing and control our cost, which is really one of the primary benefits for us," says Jaime Cangas, CompUSA's Web development manager. "We could reduce our cost so we could expand and add more technology. And since they provide it as an ASP mode, you can get up and running pretty quick."
   
   While time to market is a certain benefit of the hosted model, Expertcity's VP of corporate planning and communications Omid Rahmat says the benefits to the ASP model go beyond cost.
   
   On average, we are seeing an approximately 50 percent reduction in call handling times," says Rahmat.

2. 2. Qarbon | ViewletNews

   www.quarbon.com/news/press_roo - [Cached]

   Published on: 3/19/2001   Last Visited: 9/15/2002

   As Jaime Cangas, CompUSA's CRM solutions specialist says, "With Viewlets, we've been able to lower support costs while generating positive interaction with our customers - it's created a true win/win situation."
   
   Companies that wish to take advantage of the latest Viewlet features simply purchase a license for the Professional Edition of ViewletBuilder. The Professional Edition allows customers to create bannerless Viewlets. Clients are then eligible for further customization options, like having their corporate logo served into Viewlets, and having the Viewlets skinned to perfectly fit the look, feel and branding of their online environment.
   
   Windows users are not the only ones to benefit from the launch of ViewletBuilder2 Version 2.5. Everyone from Linux newbies to IT professionals will be pleased to find out that the new version becomes available for Linux and Solaris later this month.

3. 3. Expertcity, Inc.

   www.expert-city.com/expertcity - [Cached]

   Published on: 1/1/2001   Last Visited: 8/20/2001

   It lets us be more efficient in terms of handling our staffing and control our cost , which is really one of the primary benefits for us , says Jaime Cangas , CompUSA's Web development manager. We could reduce our cost so we could expand and add more technology. And since they provide it as an ASP mode , you can get up and running pretty quick.. While time to market is a certain benefit of the hosted model , Expertcity's VP of corporate planning and communications Omid Rahmat says the benefits to the ASP model go beyond cost. On average , we are seeing an approximately 50 percent reduction in call handling times , says Rahmat. But there is another important metric here , which is that first-time resolution rates , generally , immediately go up 85 percent. That always leads to customer satisfaction..