Mike Canfield

Mike Canfield, Research Director, Ovum commented, "Customer Service is one of those things that operators talk earnestly about, produce great slideware, and all claim excellence.

Mike Canfield, principal analyst at Ovum, told vnunet.com: "It's been a big problem for them.AT&T was several steps removed from the customer.By dealing direct it's effectively having to re-kick start its business."

Rather than build out its own infrastructure, AT&T said that it will buy capacity wholesale, keeping its investments for network edge equipment.

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A big brand name like AT&T gives it the opportunity to present itself as a second supplier," said Canfield.

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But Canfield dismissed worries over AT&T."I don't think there's any chance of AT&T going under," he said.

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