Johnson Canada This is Me

 Web References

1. 1. Help Desk Institute - Toronto Chapter

   www.helpdesktoronto.org/meetin - [Cached]

   Published on: 10/17/2000   Last Visited: 9/21/2006

   As one of the world's leading pharmaceutical companies, with over 60,000 employees worldwide and 1700 in Canada, our speaker will discuss a case study of a Real-world Technology Deployment.
   
   In a year of complete organization change, the HelpDesk manager was challenged with:
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   Each operating company's Help Desk within Johnson and Johnson Canada was systematically consolidated one at a time over a 3-month period into an ITIL framework Service Desk. A service catalogue was implemented followed by a Service Level Agreement. Metrics by all Operating Companies were agree upon and supplied monthly. During this time the Call Tracking Tool (HEAT) was upgraded and enhanced to be ITIL certified. Every employee with the NCS department of Johnson and Johnson became ITIL certified by a course that was Steve Developed.
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   Her knowledge of the IT labour market in Canada is extensive and she is keen to share career strategies for staying marketable in a competitive market.
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   As Western Regional Manager, Terry was the first in Canada to introduce APMP (Advanced Performance Management Program).
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   Diane Dupuy, a recipient of the Order of Canada, is the Founder of the Famous People Players, an internationally acclaimed theatre company that works with people who are developmentally challenged.