Loyalty Lessons -
[Cached Version]
Published on: 11/1/2002
Last Visited: 11/6/2002
However, it wasn't until April that Jeff Bucalo, Nantucket Nectars' director of marketing, founded the Cap Club to give his juice guys more than a nickname."We get thousands of letters a month from customers telling us how much they love our product and that they collect the caps for the sayings on them," Bucalo says."We wanted to reward people for their cap collections.We're saying not only do we want you to join our family, we're going to give you something in return."
The Nantucket Nectars family is young and active, an image that the Cap Club upholds.An E-mail blast encouraged "juice guys" to register online for the program and redeem their Nantucket Nectars caps for more than 100 different "Nectarized" merchandise options, including L.L. Bean gift certificates, Sony televisions and outdoor gear.Each cap equals one point, or 50 cents.
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Originally Bucalo hoped to register 5,000 collectors in 18 months; in the first six months, the Cap Club registered more than 4,500 members.At press time, one Cap Club member had 5,550 points and 25 members had 2,000 or more points.
Bucalo says the Cap Club could be instrumental in winning new juice buyers."A lot of people know what kind of beverage they want, but they don't know what brand they want," he says."If people have Nectars on the brain before they make their purchase, that's huge.That's what the Cap Club is all about."
Currently, the Cap Club is scheduled to run through September 2003, but odds are it will continue long after that."Based on what we've seen so far, I think we'd be nuts to stop it," Bucalo says.
2. The right reward mix will get results.
The Cap Club is right for Nantucket Nectars, but it wouldn't necessarily work in another industry.