Frank Bucalo

By Frank Bucalo
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More Aritcles from Frank Bucalo on ITSM Watch

Rightsizing Service Cost Models, Part I

Rightsizing Service Cost Models, Part II
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Frank Bucalo is a senior architect at CA. Frank has more than 20 years of experience implementing business applications for the Wall Street community.Over the last five years, Frank has a track record of successfully delivering ITIL implementations - from business analysis, through intelligent design, and technical implementation.

Frank Bucalo ITSM Watch - IT Service Management and ITIL Information News, Advice and Opinion

ITSM Watch guest columnist Frank Bucalo of CA to design effective and efficient cost models.">
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By Frank Bucalo
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Use these theories from ITSM Watch guest columnist Frank Bucalo of CA to design effective and efficient cost models.
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Frank Bucalo is a senior architect at CA. Frank has more than 20 years of experience implementing business applications for the Wall Street community. Over the last five years, Frank has a track record of successfully delivering ITIL implementations - from business analysis, through intelligent design, and technical implementation.

ITSM Watch guest columnist columnist Frank Bucalo of CA for designing effective and efficient cost models.">
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By Frank Bucalo
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Use these applied techniques from ITSM Watch guest columnist columnist Frank Bucalo of CA for designing effective and efficient cost models.

ITSM Watch guest columnist Frank Bucalo of CA.">
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By Frank Bucalo
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Service level management drives business alignment, writes ITSM Watch guest columnist Frank Bucalo of CA.

ITSM Watch columnist Frank Bucalo of CA.">
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By Frank Bucalo
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You can't measure everything, so don't, advises ITSM Watch columnist Frank Bucalo of CA.

This article takes the ITIL implementation principles we presented in earlier articles on rightsizing service cost models and applies them to the challenge of service level monitoring.

More Aritcles from Frank Bucalo on ITSM Watch

Rightsizing Service Cost Models, Part I

Rightsizing Service Cost Models, Part II
...
Frank Bucalo is a senior architect at CA. Frank has more than 20 years of experience implementing business applications for the Wall Street com munity. Over the last five years, Frank has a track record of successfully delivering ITIL implementations – from business analysis, through intelligent design, and technical implementation.