Charles W. Bruce This is Me

 Web References

1. 1. ocolly.com

   ocolly.com/2008/02/05/higher-e - [Cached]

   Published on: 1/1/2008   Last Visited: 2/7/2008

   Charles Bruce, director of OSU scholarships and financial aid, said the legislative and executive branches of government can have a huge impact on financial aid from year to year.
   
   "The president has to have leadership," Bruce said.

2. 2. Todd & Associates

   www.toddweb.com/clients.htm - [Cached]

   Published on: 3/13/2006   Last Visited: 12/29/2007

   Charles W. Bruce Director of Financial Aid

3. 3. Financial aid office wins prestigious national award

   www.ocolly.com/issues/1997_Fal - [Cached]

   Published on: 8/26/1997   Last Visited: 7/6/2001

   Financial Aid Director Charles Bruce credited the win to the office's attention to student opinion and to its use of information to improve services.
   
   As part of quality assurance , you cannot ignore your public , he said. You can't just become totally absorbed with rules and proper processing. You do have to really listen ... to the people you are here to serve..
   
   Financial aid administrators said the office identified and enacted improvements based on random OSU financial aid recipient surveys , office telephone logs , audits and other problem indicators. Accommodations have included extended hours the first week of class , the implementation of telephone financial aid service , a reduction in student paperwork and the inclusion of a helpful hints sheet with the federal financial aid application.
   
   ...
   Financial Aid Director Charles Bruce credited the win to the office's attention to student opinion and to its use of information to improve services.
   
   As part of quality assurance , you cannot ignore your public , he said. You can't just become totally absorbed with rules and proper processing. You do have to really listen ... to the people you are here to serve..
   
   Financial aid administrators said the office identified and enacted improvements based on random OSU financial aid recipient surveys , office telephone logs , audits and other problem indicators. Accommodations have included extended hours the first week of class , the implementation of telephone financial aid service , a reduction in student paperwork and the inclusion of a helpful hints sheet with the federal financial aid application.