Samuel D. Bretzfield

Bretzfield (bio) and Karim (bio) both come from similar backgrounds; Bretzfield a vast background working in corporate America overseeing outsourcing initiatives for the past 10 years, and Karim who built a very successful entertainment and events management company which utilized an offshore labor approach.

As they discussed their experiences in both of their professional industries, they discovered that innovation and attention to detail was seriously lacking and the overall approach to outsourcing was missing some very key elements; true customer focus, innovation and optimal process management to name a few.It was through this discovery that they quickly realized there was major room for improvement in the current BPO market place and by working together they could change the trend and provide services that are far superior to other vendors.Combined they bring years of experience, an acute eye for detail, innovation, and quality.

Samuel D. BretzfieldCo-Founder

Prior to co-founding bGlobal, Samuel worked in Strategic Outsourcing for a leading Internet Service Provider, EarthLink, Inc.During his tenure at EarthLink, he was responsible for the strategic planning, implementation, and operational analysis of numerous outsourcing activities around the world including: back-office support functions, inbound and outbound call centers, and on-line sales units.

Previous to joining EarthLink, Samuel worked within the Entertainment industry and was instrumental in launching a new division focusing on next generation CGI for a leading post production company.There he played an integral role developing an organization which focused on areas such as: training, quality, systems, reporting, internal communications, and customer relationship management.

Samuel brings more than 10 years of Management experience in the call center and BPO industries, and has keen knowledge and insight into the outsourcing community.Samuel has worked closely with such companies as West Corporation, Sprint, Cisco, Client Logic, Hughes, and Avaya.Samuel and his wife share their time between the United States and Dhaka, Bangladesh.

Sam Bretzfield, Sr. Manager, Sales, Earthlink, Inc.

"We are very pleased to be working with RJ Dale and Third World Press organizations" said Samuel D. Bretzfield, co-founder and CEO of bGlobal.