Bill Bresnahan This is Me

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1. 1. Get towed? Log on Internet to find car

   www.dailysouthtown.com/southto - [Cached]

   Published on: 9/20/2004   Last Visited: 9/20/2004

   "Our goal is to make the system more transparent and convenient for motorists," said Deputy Commissioner Bill Bresnahan, head of the Bureau of Traffic Services.

2. 2. Concealed Carry, Inc.: 11/01/2004 - 11/30/2004

   concealcarry.org/archive/2004_ - [Cached]

   Published on: 11/1/2004   Last Visited: 12/22/2005

   We've done a good job doing it," Sanchez said, even as his second-in-command, Bill Bresnahan, was elsewhere on the South Side taking heat from angry citizens at an alderman's town hall meeting.
   ...
   We're not even giving them three chances," said Bill Bresnahan, deputy commissioner for the Department of Streets and Sanitation Bureau of Traffic Services.

3. 3. Call for Help

   www.baselinemag.com/article2/0 - [Cached]

   Published on: 4/6/2004   Last Visited: 4/6/2004

   The Bureau of Traffic Services, which towed 200,000 cars in Chicago last year, gets 70% of its work orders from 311 and the bureau's 387 people are now more organized, says Deputy Commissioner Bill Bresnahan.
   
   Before, tow requests came in with a rough location and short description of the car.Now 311 operators ask for better identifying data, such as make, model and color, whether it has license plates and the car's condition."There's no wasting time driving around a couple blocks looking," Bresnahan says.
   
   "The people in my bureau were the biggest cry-babies about this thing. 'It's not going to work.It's going to suck,'" he says."But now we're the biggest cheerleaders."
   
   By sorting service requests by location and weeding out situations where more than one citizen calls about a specific problem, the 311 system lets the city dispatch crews more efficiently.Plus work orders don't get lost or ignored.In Traffic Services, a Friday report shows which orders are still open."You don't want to show up on the shame sheet," Bresnahan says.
   
   Chicago has improved response times for many municipal problems.