Lisa Brandt

Lisa Brandt, CUNA Mutual Group risk manager, and Kent Ailes, assistant vice president of Risk/Card Services, Arizona Federal Credit Union, said simply looking at the amount or percentage increase of fraud losses does not give an accurate picture of the profitability of these programs.
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Despite the dramatic increases, these losses are sustainable and not extraordinary compared to the rest of the card-issuing industry," Brandt said.

Treat a plastic card program and the associated risks in a similar way to those of any other product offering, she said.
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Brandt said plastic card fraud slowed a bit in 2006, but it is still having a tremendous impact, due primarily to large-scale merchant data breaches.
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"Complacency is not an option," Brandt concluded.