Jim Boyle

Jim Boyle - CEO

Jim Boyle has been in the Information Technology industry for his entire 35-year career. Beginning with Wang Laboratories, Inc., he has held positions ranging from Field Technician to Director of Worldwide Repair and Remanufacturing. From Wang, Jim moved to TRW's Customer Service Division (CSD) which was eventually acquired by Vanstar Corp. As General Manager of the Mainframe Services business, Jim successfully divested this business and assumed responsibility for Field Operations as Vice President of Customer Service, in CSD where he directed the network operations centers (NOC), desktop services, logistics, as well as purchasing and help desk operations.

More recently, Jim was with Dell, Inc., serving as Director of Customer Services and Director of Distribution Services. There, he oversaw the development and implementation of a large scale distribution management system that still controls the planning and fulfillment operations responsible for Dell's domestic after market parts distribution transactions.

Jim Boyle, Director of Operations, DELL

What is the ideal supply chain design for service parts and repair?How should it differ and what are the items you need in your tool box to achieve the ideal design?Jim Boyle was named Director of Operations for Dell Branded Options (DBO) in April 2000.In his role as Director of Operations, Jim is responsible for the distribution of after market parts sales.Annual revenue is in excess of $500M and 1.5 Million customer orders.Jim also directed the warranty distribution operation for Dell.In this role he was responsible for all customer warranty parts activity including parts return, invoice crediting, testing, vendor management and warranty order fulfillment.Prior to joining Dell, Jim served as Vice President of Service Operations for Vanstar Corporation, where he was responsible for the development, implementation and execution of the life cycle management strategies and offerings for the third party multi-vendor service organization.Jim will review how he has been:

Identifying key processes that require re-engineeringSelecting innovative best practices: What are other industry leaders doing?What is the role of outsourcing on re-engineering your aftermarket operations?Eliminating outdated business processes to improve profitabilityIdentifying the correct performance metrics to be utilized in gauging the progress of your initiativesWhat is the ideal technology infrastructure?