Gene Bouie This is Me

 Web References

1. 1. Contact Professional

   www.contactprofessional.com/ne - [Cached]

   Published on: 1/27/2002   Last Visited: 10/21/2002

   "Simtrex is going to give us the ability to reduce our turnover rates and decrease the amount of time that new agents must spend in training," said Gene Bouie, Manager of Training Quality for ETS. "We want to provide the highest level of service possible, and Simtrex will improve our ability to accomplish this task." ETS is the world's largest private educational testing and measurement organization. They develop and administer more than 12 million tests worldwide in almost 200 countries. ETS will implement Simtrex StarTrainer in its headquarters contact center location. Simtrex's SMART simulation training technology will be used to train both newly hired and existing agents. ETS chose the Simtrex solution because of its ability to give agents first-hand experience with handling live calls without putting our customers at risk, Bouie said.