James Boswell This is Me

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1. 1. ADP’S Jim Boswell and Mitchell International’s Jim Linder Address Annual CARSTAR Conference

   www.collision-insight.com/news - [Cached]

   Published on: 7/8/2006   Last Visited: 7/8/2006

   ADP'S Jim Boswell and Mitchell International's Jim Linder Address Annual CARSTAR Conference OVERLAND PARK, KS -- James Boswell, Vice President and General Manager, Collision Repair Services for ADP's Claims Solution Group, and Jim Linder, President, Chief Executive Officer, and Chairman of Mitchell International told attendees at the 11th annual CARSTAR conference that the key to future growth and profitability in collision repair will combine integrated eBusiness solutions, standard processes and procedures, customer loyalty, and a continued focus on cost reduction.
   ...
   "The collision repair industry is on the forefront of a paradigm shift," Boswell told the CARSTAR conference. "In many ways, the shift is similar to that which has occurred in a number of other industries such as banking, airlines, and telecommunications. The types of changes that we are beginning to see are those that rock the very foundations by which goods and services are produced and consumed."
   
   During his presentation, Boswell discussed the collision repair "value chain" that includes repair shops, insurance companies, information providers, manufacturers, paint companies and related vendors.
   
   "Contrary to what some might want you to believe," Boswell said, "collision repair owners and managers are in the lead role. They are the focal point where almost all of the goods and services are produced and consumed. And they are also in the key position that directly interfaces with the vast majority of all of the participants in the process of effecting repair of the consumer's vehicle after it has been damaged. Collision repair shops are the strongest link in the value chain.
   
   "Critical in managing the value chain will be the automation of many of interfaces with the respective participants," Boswell added. "Whether you're handling a settlement, receiving a repair order, or ordering parts from an OE or salvage yard, managing these activities requires a fully integrated body shop management system. The system not only administers day-to-day operations, but is fully integrated and connected to the shop's electronic trading partners."
   
   Regarding insurance companies, Boswell addressed the increasing move to cost reduction. "Anything an insurance company can do to lower these costs they will do up to and including moving the adjustment expense/process to the shop, eliminating DRP's through certified repair programs, capitation on estimates and RO's, as well as full claims outsourcing."
   
   Boswell provided his assessment of two key components in the current value chain: Insurance Companies: "Insurance companies must and will reduce overhead costs to improve margins as they continue to be pressured from all avenues," said Boswell. "The bottom line here isn't so much expense reduction, as much as it is the movement of the expense to other participants." Information Providers: "Information providers face not only financial pressure but significant technical issues as well," Boswell told conference attendees. "Many have legacy systems still in place that they are aggressively trying to convert to an Internet-based model. Applications integration is also paramount to their success. Information Providers must integrate estimating, imaging, and management systems along with the entire claims process to be effective in the future." According to Boswell, the area of claims processing calls for "an industry-wide claims clearinghouse that would allow any consumer to use any collision repair facility who in turn would have access to provide repairs for any insurance companies.

2. 2. LinkADP

   www.linkadp.com/adp/pages/news - [Cached]

   Published on: 5/10/2001   Last Visited: 7/13/2002

   "Listening to our customers, we discovered that there is a strong desire to eliminate the hassle of acquiring the right computing hardware and software, " said James Boswell, vice president and general manager of ADP Collision Repair Services. "Our goal with SystemLink is to become a single source for all information system requirements for the operation of a collision repair facility. With SystemLink, we are now positioned to provide turnkey computer system solutions to any body shop, regardless of its size or location."
   
   According to Boswell, there are three different Dell desktop PC options that will be sold by ADP. All will arrive with the appropriate ADP software products already pre-installed. In addition, the customer will receive the Microsoft Office Small Business Edition on their desktop. This means that a collision repair facility will only need to make one purchase from one sales representative in order to have their entire computer system arrive in a ready-to-use condition.
   
   "The challenge with buying systems for body shops is meeting the client's total requirements," said Boswell. "These requirements go beyond the application and include hardware, software, service, support and training. In order to meet these needs, body shops need a strong partner. We have partnered with Dell Computers to bring customers closer to a total, hassle-free solution."
   
   ADP offers free telephone, fax and web-based support. On-site installation including complete installation and set up on the premises is also available.

3. 3. ASA Collision Division Newsletter

   www.asashop.org/newsletters/co - [Cached]

   Published on: 9/1/2000   Last Visited: 6/14/2001

   With the creation of the Council , we intend to create a business environment where the client's voice is heard at an even greater level , said James Boswell , vice president and general manager , ADP CRS.
   
   The council's 20 members , who were selected by invitation from across the country , will consist of shop owners measured by repairer volume and number of locations. Council members will be involved in work as a single body and in subcommittees to work on specific topics. They also have the option of participation as beta test sites for new products.
   
   The Council's charter is designed to help CRS :.