Bill Bostwick

"We suspected something was wrong through normal monitoring of customer account activity," said Bill Bostwick, senior vice president of bank card operations at National City, Kalamazoo, Mich. "It's a matter of trying to keep ahead of fraudsters and where they will try to attack next."

Bill Bostwick, senior vice president of National City Bank reported no similar problems with debit/ATM cards in recent months.National City issues MasterCard credit cards, but its debit/ATM cards are with VISA, Bostwick said.

Since its launch in February, the effort has yielded noticeable improvements in cross-selling effectiveness, says Bill Bostwick, National City's senior VP of bankcard operations.