Sean Blair

Sean Blair, a consulting analyst in the Caremark IT department, identified document capture as a potential bottleneck in the system.At the time, Caremark scanned incoming prescription requests and sent the images to data-entry staff to launch the order-fulfillment process.The homegrown capture system was limited in its capacity and incapable of significant growth.At the end of 2001, Blair contacted Kofax (www.kofax.com) to get ideas about ,refreshing, the existing system.
...
Blair accepted the proposal and he and his team became full partners in the solution.
...
Blair and Hughes told them those surcharges could be avoided: The new capture system could sufficiently raise productivity at the two existing sites to meet rising demands until the new plant opened on schedule.
...
Blair calculated that if 18-19 percent of orders bypassed significant data entry by workers, productivity gains would equal the cost of the new system. (About one in seven orders arrive handwritten on plain paper; these would still require manual data entry.)

The team installed new high-speed scanners to replace the old desktop models.They redesigned forms to make paper registration and recognition easier.Ascent Capture processed the images while the INDICIUS modules extracted and verified the data and provided an efficient interface for manual corrections.Then the system released the completed information to a database for processing and storage.Blair and Hughes anxiously awaited revealing metrics.
...
Blair calculates that the capture system saves Caremark $.26 per order.