Software Magazine - Successful IT Outsourcing:... -
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Published on: 4/1/2005
Last Visited: 12/11/2007
"To choose which partner to work with for its IT needs is a difficult question for both enterprises, which use technology; and IT organizations, which create technology," says Amit Bhardwaj, senior manager in business development in the New York City office of Cybernet Software Systems, a business and technology solutions provider specializing in services to corporations and independent software vendors."Usually, high stakes are involved, and it's difficult to jump into a relationship with an outsourcing services provider outright for a mission-critical, complex application."
So for Cybernet Software Systems, the division of labor typically starts with a small team contributing to a non-critical part of a project.This phase can last anywhere from one to three months, and the team size typically varies from four to 10 members.When this part of the project is complete, and specific criteria are met, the organization can scale into a larger team participating in the activities of design, architecture and feedback, Bhardwaj says.
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Cybernet Software Systems maintains collaboration with VA Software through the use of a collaborative software development tool to track and record all tasks, weekly/daily calls where the offshore team can be reached by dialing a local U.S. phone number, overlapping the working hours of the team whenever possible, weekly status reports and onsite resources to provide real-time feedback to client teams, Bhardwaj says.