Sue Bettenhausen This is Me

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1. 1. Yahoo - America West Airlines and eLSG.SkyChefs Announce Partnership to Enhance Catering Amenities While Reducing Costs

   biz.yahoo.com/prnews/020206/fl - [Cached]

   Published on: 2/14/2002   Last Visited: 2/14/2002

   Together we will be able to reduce costs while improving catering amenities through our formed agreement,'' said Hal Michel, chief executive officer and president of eLSG.SkyChefs. ``eLSG.SkyChefs continues to provide airlines with advanced technology that enables them to enhance the passenger onboard experience.'' ``By using eLSG.SkyChefs technology, we hope to increase efficiencies in costly operations and enhance the passenger traveling experience creating a win-win- win situation,'' said Sue Bettenhausen, director of food and beverage service of America West Airlines. ``As the airline industry continues to face cost pressures, the eLSG.SkyChefs solution is an innovative way to automate, standardize and streamline the catering process.''

2. 2. LSG Sky Chefs - Press Center - News archive

   www.skychefs.com/lsg/press/en/ - [Cached]

   Published on: 2/6/2002   Last Visited: 8/9/2004

   "By using eLSG.SkyChefs technology, we hope to increase efficiencies in costly operations and enhance the passenger traveling experience creating a win-win-win situation," said Sue Bettenhausen, director of food and beverage service of America West Airlines.

3. 3. Boston Globe Online / Editorials / Pretzel logic

   www.boston.com/dailyglobe2/021 - [Cached]

   Published on: 1/21/2003   Last Visited: 1/22/2003

   "There's no more coach - it's all first class," Sue Bettenhausen, director of food and beverage services at America West said in a phone interview. She is even putting a mini linen tablecloth on the tray under the chicken Kiev.
   
   But buying that chicken will feel like a business transaction to the genteel soul, who clings to the paltry gratis bag of pretzels as at least a remnant of a more luxurious - and innocent - age, when flying was a glamorous adventure demanding good clothes and a person felt like a guest above the clouds.
   
   Such sensibilities are out of synch with a pragmatic world where consumers cheer no-frills airlines offering no food, no preassigned seating, and not so much as a chair in a waiting area.