Dr. Robert Best

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  AllWebCo Website Template - [Cached Version]
  Published on: 4/1/2008    Last Visited: 4/1/2008  

  Dr. Robert Best Director of Modeling and Analysis
  
  Robert Best was Director of Modeling and Analysis for Yotta Networks, an optical start-up telecom company.He was responsible for simulation and analytical analyses of the various proposed architectures.As Network Planner for Nortel Networks he was involved in William Communication Group (WCG) Account Team, identifying and evaluating operation planning strategies.He also advised the COO and CFO for WCG on network economics and efficient strategies for the build out of that company's network.
  
  He also served as senior advisor on network economics where he headed a team of telecom professionals commissioned by the European Space Agency to forecast the multimedia telecom market in Europe.Before joining Nortel, he was with American Airlines Decision Technologies where he worked in researching and applying Yield Management tools for the airline industry.With Texas oil and Gas Corp he was responsible for Strategic Planning and with Sun Oil Company he managed a group responsible for planning and analysis of business operations.
  
  He has a Ph.D. in Operations Research and M.S. in Management and Administrative Sciences from the University of Texas at Dallas, Richardson, TX.He also has a M.S. in Mathematics from Drexel University and a B.S. in mathematics from Bethany Nazarene College, in Bethany, TX.He has authored 5 conference papers, and has filed 3 patent/patent applications.

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  First Great Western - New Station Manager for Plymouth - [Cached Version]
  Published on: 5/11/2004    Last Visited: 9/21/2008  

  Robin Best (41) has been appointed as First Great Western's new Station Manager for Plymouth and Totnes stations.He will help to further improve customer service and ensure the highest standards of safety for the hundreds of customers who travel through the stations every day.
  
  Robin joined First Great Western's customer service team 18 months ago as a Train Manager, based in Plymouth.His finely honed customer service skills are crucial in an industry where customer focus is a central component and are supplemented by his extensive training and development experience gained in earlier roles.Robin previously worked as a Service Quality Manager for First Great Western and as a Training Development Officer for Nortel Networks.His new role as Station Manager involves coordinating all areas of operations at Plymouth and Totnes stations including managing train dispatch and ticket office staff as well as customer information systems and the relay of information to customers.
  
  Robin says, "This new role as Station Manager will be an exciting and challenging one, as it is different to any of my previous positions, but it is one in which my skills and knowledge complement the role.One of my first jobs will be to work with the management team to increase visible staff presence at the stations, continuing and improving the great customer service already in place."
  
  He continues, "I am looking forward to working with the team of committed and professional staff at both Plymouth and Totnes, as well as helping to lead the team as we move towards the bidding process for the Greater Western franchise in 2006."
  
  MORE NEW STATION MANAGER AT PLYMOUTH STATION CONTINUES SERVICE IMPROVEMENT FOR RAIL CUSTOMERS - 2
  
  Robin joins a team of five Duty Station Managers at the two stations, all of whom are committed to focusing on customer service delivery and satisfaction.The new team at both stations will continue to work together to ensure that customers are served quickly and efficiently in a safe, clean and pleasant environment and that their travel experience is convenient and stress-free.
  
  First Great Western's Head of Stations, Mark Heffernan says, "I am pleased to welcome Robin to the management team at Plymouth and Totnes stations.

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  First Great Western - New Station Manager for Plymouth - [Cached Version]
  Published on: 5/11/2004    Last Visited: 1/2/2007  

  Robin Best (41) has been appointed as First Great Western's new Station Manager for Plymouth and Totnes stations.He will help to further improve customer service and ensure the highest standards of safety for the hundreds of customers who travel through the stations every day.
  
  Robin joined First Great Western's customer service team 18 months ago as a Train Manager, based in Plymouth.His finely honed customer service skills are crucial in an industry where customer focus is a central component and are supplemented by his extensive training and development experience gained in earlier roles.Robin previously worked as a Service Quality Manager for First Great Western and as a Training Development Officer for Nortel Networks.His new role as Station Manager involves coordinating all areas of operations at Plymouth and Totnes stations including managing train dispatch and ticket office staff as well as customer information systems and the relay of information to customers.
  
  Robin says, "This new role as Station Manager will be an exciting and challenging one, as it is different to any of my previous positions, but it is one in which my skills and knowledge complement the role.One of my first jobs will be to work with the management team to increase visible staff presence at the stations, continuing and improving the great customer service already in place."
  
  He continues, "I am looking forward to working with the team of committed and professional staff at both Plymouth and Totnes, as well as helping to lead the team as we move towards the bidding process for the Greater Western franchise in 2006."
  
  MORE NEW STATION MANAGER AT PLYMOUTH STATION CONTINUES SERVICE IMPROVEMENT FOR RAIL CUSTOMERS - 2
  
  Robin joins a team of five Duty Station Managers at the two stations, all of whom are committed to focusing on customer service delivery and satisfaction.The new team at both stations will continue to work together to ensure that customers are served quickly and efficiently in a safe, clean and pleasant environment and that their travel experience is convenient and stress-free.
  
  First Great Western's Head of Stations, Mark Heffernan says, "I am pleased to welcome Robin to the management team at Plymouth and Totnes stations.

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  First Great Western - Plymouth train customers have no... - [Cached Version]
  Published on: 2/9/2006    Last Visited: 9/21/2008  

  First Great Western's Plymouth Station Manager, Robin Best, said: "By joining forces with Helen, Plymouth station users can now pick up a bouquet or bunch of flowers on their way home on the 14 February.

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  First Great Western - Rail customers to benefit from... - [Cached Version]
  Published on: 3/16/2005    Last Visited: 9/21/2008  

  Robin Best, Plymouth Station Manager says, "The refurbishment of Plymouth Station has been fantastic and the investment highlights the commitment First Great Western has in providing the very best in rail travel.

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  First Great Western - Royal Navy display for Plymouth... - [Cached Version]
  Published on: 5/6/2005    Last Visited: 9/21/2008  

  Robin Best, Plymouth Station Manager, says: "The Royal Navy is one of the biggest users of the station so we thought it was appropriate to reflect this as part of our refurbishment programme.

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  First Great Western - Totnes station staff commended... - [Cached Version]
  Published on: 8/24/2005    Last Visited: 9/21/2008  

  Robin Best, Station Manager for Totnes, says of the team's success, "I am exceptionally proud of the team at Totnes for winning First For Service Awards.

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  Mentor Communications Consultancy - [Cached Version]
  Published on: 4/25/2006    Last Visited: 6/1/2007  

  Thanks very much - Robin Best, First Great Western
  
  The Media training was most helpful and extremely interesting.The trainer was excellent and what I appreciated most was that he was a journalist himself and knew therefore exactly what he was doing.

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  Mentor Training & Consultancy - Client Testimonials - [Cached Version]
  Last Visited: 8/23/2008  

  Thanks very much - Robin Best, First Great Western
  
  The best course I have ever attended.

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  Our Favorite Summer Visitors: Barn Swallows and Cliff... - [Cached Version]
  Published on: 5/14/2006    Last Visited: 9/15/2008  

  In the year 1819, my hopes were revived by Mr. ROBERT BEST, curator of the Western Museum at Cincinnati, who informed me that a strange species of bird had made its appearance in the neighbourhood, building nests in clusters, affixed to the walls.In consequence of this information, I immediately crossed the Ohio to Newport, in Kentucky, where he had seen many nests the preceding season; and no sooner were we landed than the chirruping of my long-lost little strangers saluted my ear.

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