Damani Best This is Me

 Web References

1. 1. Case study: Reach out and touch your kiosks | KioskMarketplace

   retail.kioskmarketplace.com/ar - [Cached]

   Published on: 1/26/2006   Last Visited: 7/18/2006

   According to Damani Best, director of product development and system administration for Bell Canada's public-access group, the company has about 150 Internet kiosks in the field. From a maintenance standpoint, regular in-per- son checkups would not only be a logistical nightmare, they'd be far too expensive. And that's where remote management tools come in.
   
   "Our main purpose is to monitor the terminal status, and troubleshoot, do alarm analysis," he said. "We have terminals spread out a number of different places, so we do a lot of analysis prior to sending out a tech." Best said the software not only alerts him when something is malfunctioning, it provides preventative monitoring notices like how full cash drawers are and which supplies are running low.