STORES - December: Bloomie’s Revamps Buyers’ Culture -
[Cached Version]
Published on: 12/1/2004
Last Visited: 12/3/2004
"We've broken a lot of our old rules with that tool," says Bruce Berman, Bloomingdale's executive vice president and CFO, "and it's given us a big win." Berman describes markdown pricing as a small but important part of what a buyer does.He emphasizes that selecting the right product is still the most important part of a buyer's responsibility and that software of this type, while helpful, is not "a panacea for running a great business."
The tool -- and the way Bloomingdale's buyers have learned to use it -- has helped change the culture in a very encouraging way."The partnership between the merchants and the technical team was exemplary, and a major contributor to the results we have achieved.
"The mindset now," says Berman, "is to take markdowns quicker, to not feel locked into particular patterns, to not think that every markdown has to be the same."
Uncovering a hidden benefitBecause inventory is now turning better, Bloomingdale's is freeing up money that allows it to "buy more opportunistically," Berman says."Some people might call this a ‘hidden benefit' but we are able to generate cash flow faster and we are driving our stock down and that allows us to get in the marketplace more quickly and replenish best-selling product."
Through an analysis of what is -- and isn't -- selling, Bloomingdale's is able to identify key characteristics of a best seller, making it possible for them to buy other products with similar traits.
"We broke the old routines of how things were done," Berman says, "and the result is that today we have fresh inventories, inventories that turn a little quicker, inventories that are appropriately priced.
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That was a little scary for the buyer, Berman says, but it worked."We sold through the product before Christmas at a lesser markdown than we had planned to run post-Christmas," he says, adding that total markdowns "were lower than they had been the prior year."
Because the financial results weren't apparent right from the start, the three months following implementation were challenging."But once our buyers started seeing that we were selling more product at lower markdowns, the benefits of using this tool became very clear," Berman says."And it works the opposite way, as well.A buyer may think they should take a markdown on an item and the system will tell them to wait, that they don't need the markdown yet."
Berman reports a significant return on Bloomingdale's investment, much of it due to how quickly and intuitively buyers adopted the full potential of MarkDown Optimization.
Berman and Frank Doroff, Bloomingdale's senior executive vice president and GMM for women's apparel, had vision, says Antony Karabus, founder and CEO of Karabus Management.
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Prior to implementing Markdown Optimization, Bloomingdale's "couldn't figure out which goods should get marked down 25 percent and which 33 percent," Berman says."The software brings that kind of nuance to the analysis.And that's been very helpful, both in maximizing the sales of marked down items and in clearing the merchandise out much quicker."
By taking the first markdown when there is "still customer demand," Bloomingdale's enjoys "a better customer response.We sell more units at a first markdown price and we have fewer units going at the second markdown price," Berman says, "so, ultimately, we generate a better gross margin and a little bit higher sales."
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Before implementing MarkDown Optimization, Bloomingdale's would "look at the worst stuff and try to make the best decision we could, but our decisions weren't supported well enough to always be very accurate," Berman says.