Mr. Benny Bell

DSB Staff Present: Jim Hudson, Katy Morris, Coral Virden, Patricia Anderson, Chris McKenzie, Lyndel Lybarger, Benny Bell, Linda Paxton, Jim Pearson, Gloria Mance, Robert Maxwell, Richard Behra, Donna Hartzell
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Case Reviewer Benny Bell spoke on progress of the Consumer Satisfaction Survey mailed November 6, 2001.Of the 1,356 surveys sent, 456 or 36.4% of the surveys have been returned.Responses so far are mostly positive.Mr. Bell will submit a full report during the March 9, 2002 Board Meeting.

CONSUMER INPUT

Board Member Searcy Ewell expressed concern that Orientation and Mobility (O & M) skills should be taught to all blind and visually impaired consumers.O & M instruction is provided by DSB either through contractors qualified to provide the services or through qualified DSB staff members.Eligible DSB consumers should contact their counselor if they have O & M needs.

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DSB Staff Present: Jim Hudson, Katy Morris, Coral Virden, Carolyn Holbrook, Charlie Cain, Richard Behra, Linda Paxton, Donna Hartzell, Jim Pearson, Benny Bell, Gloria Mance, Lyndel Lybarger
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2001 DSB CONSUMER SURVEY REPORT -Benny Bell, DSB Case Reviewer, presented the results of the annual consumer satisfaction survey, a copy of which was read into the record and is attached as a formal part of the minutes.90% of VR consumers and 93% of LIFE consumers were satisfied with DSB services.

DSB Staff Present: Jim Hudson, Katy Morris, Coral Virden, Patricia Anderson, Chris McKenzie, Lyndel Lybarger, Benny Bell, Linda Paxton, Jim Pearson, Gloria Mance, Robert Maxwell, Richard Behra, Donna Hartzell
...
Case Reviewer Benny Bell spoke on progress of the Consumer Satisfaction Survey mailed November 6, 2001.Of the 1,356 surveys sent, 456 or 36.4% of the surveys have been returned.Responses so far are mostly positive.Mr. Bell will submit a full report during the March 9, 2002 Board Meeting.

CONSUMER INPUT

Board Member Searcy Ewell expressed concern that Orientation and Mobility (O & M) skills should be taught to all blind and visually impaired consumers.O & M instruction is provided by DSB either through contractors qualified to provide the services or through qualified DSB staff members.Eligible DSB consumers should contact their counselor if they have O & M needs.

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DSB Staff Present: Jim Hudson, Katy Morris, Coral Virden, Carolyn Holbrook, Charlie Cain, Richard Behra, Linda Paxton, Donna Hartzell, Jim Pearson, Benny Bell, Gloria Mance, Lyndel Lybarger
...
2001 DSB CONSUMER SURVEY REPORT -Benny Bell, DSB Case Reviewer, presented the results of the annual consumer satisfaction survey, a copy of which was read into the record and is attached as a formal part of the minutes.90% of VR consumers and 93% of LIFE consumers were satisfied with DSB services.