Amy Belew

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  Alliance Entertainment signs agreement with CDNOW - [Cached Version]
  Published on: 1/18/2001    Last Visited: 5/12/2002  

  "CDNOW has been very happy with the services provided by Alliance and we look forward to a continued fruitful relationship that benefits CDNOW's customers," said Amy Belew, CDNOW Vice President of Operations and Customer Service.
  
  About Alliance Entertainment Corp. Alliance Entertainment Corp. (www.aent.com) is a leading total solution provider of business-to-business infrastructure services which are essential to transact commerce in the home entertainment product marketplace.Through its Distribution and Fulfillment Services Group, Alliance offers an extensive product inventory (including CDs, cassettes, DVDs, videos, video games and related merchandise), e-commerce fulfillment capabilities and innovative technology and support services for today's marketplace.Through its Media and Internet Services Group, Alliance is a leading distributor of digital entertainment through Digital On-Demand (www.reddotnet.com ). In addition, Alliance is a leading content provider through the All Media Guide (AMG) databases.AMG's customers license its e-commerce enabling entertainment databases to support their Internet retailing businesses.AMG is also a developer of proprietary Web Sites for music (www.allmusic.com ), movies (www.allmovie.com ), and games (www.allgame.com).

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  Alliance Entertainment signs agreement with CDNOW - [Cached Version]
  Published on: 1/18/2001    Last Visited: 1/15/2005  

  "CDNOW has been very happy with the services provided by Alliance and we look forward to a continued fruitful relationship that benefits CDNOW's customers," said Amy Belew, CDNOW Vice President of Operations and Customer Service.

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  Alliance Entertainment signs agreement with CDNOW - [Cached Version]
  Published on: 1/17/2001    Last Visited: 7/3/2002  

  "CDNOW has been very happy with the services provided by Alliance and we look forward to a continued fruitful relationship that benefits CDNOW's customers," said Amy Belew, CDNOW Vice President of Operations and Customer Service.
  
  About Alliance Entertainment Corp. Alliance Entertainment Corp. (www.aent.com) is a leading total solution provider of business-to-business infrastructure services which are essential to transact commerce in the home entertainment product marketplace.Through its Distribution and Fulfillment Services Group, Alliance offers an extensive product inventory (including CDs, cassettes, DVDs, videos, video games and related merchandise), e-commerce fulfillment capabilities and innovative technology and support services for today's marketplace.Through its Media and Internet Services Group, Alliance is a leading distributor of digital entertainment through Digital On-Demand (www.reddotnet.com ). In addition, Alliance is a leading content provider through the All Media Guide (AMG) databases.AMG's customers license its e-commerce enabling entertainment databases to support their Internet retailing businesses.AMG is also a developer of proprietary Web Sites for music (www.allmusic.com ), movies (www.allmovie.com ), and games (www.allgame.com).

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  CD-NOW - [Cached Version]
  Published on: 4/9/2001    Last Visited: 1/28/2002  

  "CDNOW is pleased to offer our many Latin American and Caribbean customers the ability to receive their CDNOW orders more seamlessly," said Amy Belew, Vice President of Customer Service at CDNOW."We tested the Skybox delivery system earlier this year in April, and our Latin American and Caribbean customers were very satisfied with the new service.Skybox is a proven leader in the secure delivery of product to Latin American and Caribbean customers and we are happy to be working with them on this initiative."
  
  When a customer signs up for the Skybox service, they pre-authorize customs payment so that immediately after the package clears customs, applicable duties are paid by Skybox and the package is delivered directly to the customer through the Skybox courier network.The customer is invoiced later that month for customs and transportation charges from Miami, which allows the customer to pay less than full-courier rates for courier-like service and the customer receives assurance of a secure chain of custody.

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  E-Commerce - FTC Demands Dot-com Christmas Delivery - [Cached Version]
  Published on: 9/29/2000    Last Visited: 9/29/2000  

  We be not aware there was a mail order rule, says Amy Belew, CDNow.com's vice president of customer service.
  
  These rules have applied to mail and telephone order outfits for years, counters Amy Blankenship, a spokesperson with the Direct Marketing Association (DMA), a trade group that promotes this law.The question for the dot-coms is how they could not know that they have to notify people about shipping delays..
  
  E-tailers have revamped their distribution systems and hope they will not have to issue such notices for the 2000 holiday season.

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  EarthWeb.com E-tailers Prepare for the 2000 Holiday... - [Cached Version]
  Published on: 10/31/2000    Last Visited: 11/17/2000  

  Amy Belew, vice president for customer service and operations at the Fort Washington, Pa.-based music e-tailer, says she plans not to miss a beat this year.Belew insists, however, that CDNow's FTC troubles do not stem from a holiday blow-up but instead from the timing and clarity of its communications with customers.
  
  Some of the companies cited had severe problems in not being able to fulfill orders and not having effective communications, but that really be not our issue, she says.Our FTC issue centered around the timing and clarity of our communications.We needed to size up a few things on our end in terms of the way we send emails out to customers regarding shipping notices and backordered items..

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  Earthweb IT Management: Enterprise Resource Planning:... - [Cached Version]
  Published on: 10/31/2000    Last Visited: 5/22/2001  

  Amy Belew , vice president for customer service and operations at the Fort Washington , Pa.-based music e-tailer , says she plans not to miss a beat this year.Belew insists , however , that CDNow's FTC troubles didn't stem from a holiday blow-up but instead from the timing and clarity of its communications with customers.
  
  Some of the companies cited had severe problems in not being able to fulfill orders and not having effective communications , but that really wasn't our issue , she says.Our FTC issue centered around the timing and clarity of our communications.We needed to size up a few things on our end in terms of the way we send emails out to customers regarding shipping notices and backordered items..
  
  Focus on Fulfillment
  
  Fulfillment is a particularly thorny issue for traditional retailers now entering the dot.com space.

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  Earthweb IT Management: IT/Business Alignment:... - [Cached Version]
  Published on: 10/31/2000    Last Visited: 6/25/2001  

  Amy Belew , vice president for customer service and operations at the Fort Washington , Pa.-based music e-tailer , says she plans not to miss a beat this year.Belew insists , however , that CDNow's FTC troubles didn't stem from a holiday blow-up but instead from the timing and clarity of its communications with customers.
  
  Some of the companies cited had severe problems in not being able to fulfill orders and not having effective communications , but that really wasn't our issue , she says.Our FTC issue centered around the timing and clarity of our communications.We needed to size up a few things on our end in terms of the way we send emails out to customers regarding shipping notices and backordered items..
  
  Focus on Fulfillment
  
  Fulfillment is a particularly thorny issue for traditional retailers now entering the dot.com space.

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  Earthweb.com: Print Version - [Cached Version]
  Published on: 10/31/2000    Last Visited: 3/5/2001  

  Amy Belew , vice president for customer service and operations at the Fort Washington , Pa.-based music e-tailer , says she plans not to miss a beat this year.Belew insists , however , that CDNow's FTC troubles didn't stem from a holiday blow-up but instead from the timing and clarity of its communications with customers.
  
  Some of the companies cited had severe problems in not being able to fulfill orders and not having effective communications , but that really wasn't our issue , she says.Our FTC issue centered around the timing and clarity of our communications.We needed to size up a few things on our end in terms of the way we send emails out to customers regarding shipping notices and backordered items..
  
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  In fact , CDNow expects to increase its customer service reps by up to 35 % for the coming holiday season , says Belew.
  
  CDNow Online Inc.'s Amy Belew , VP , customer service and operations
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  Try to be as proactive as possible instead of waiting for problems to occur. --Amy Belew , vice president of customer service and operations at CDNOW Inc.
  
  Focus your energy on making your warehouses more efficient , and devise a plan that allows warehouses to back each other up.
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  And don't wait until December to bring them onboard. --Amy Belew.
  
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  By making customer service and operations--including fulfillment--the ultimate responsibility of one division , the two areas can work more seamlessly , says Belew.
  
  Even SmarterKids.com , which did not suffer any significant fulfillment or customer service problems last year , continues to improve its operations.In addition to appointing an FTC compliance officer and reclaiming its warehousing duties , the company now generates a daily audit report that shows orders that need attention or intervention.The homegrown report draws from all the company's systems , including fulfillment , shipping , credit authorization , customer service , and accounting.
  
  But no matter what systems e-tailers put in place or how they restructure their warehousing , there always will be cases where suppliers sell faulty parts , causing problems such as those experienced by Patriot Computer in 1999.

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  InternetWeek > Leading Off > Deliver On Time, Or Else... - [Cached Version]
  Published on: 10/20/2000    Last Visited: 4/11/2001  

  We'd rather partner with somebody who does it well , said Amy Belew , CDnow's vice president of customer service and operations.E-fulfillment vendors Valley Media and Alliance Entertainment handle most of CDnow's inventory , packing and shipping.CDnow uses several other niche vendors both domestically and overseas.
  
  Unlike last Christmas , CDnow now has standardized links between its order management system and all of its vendors' fulfillment systems in an EDI transfer format.CDnow posts orders to a vendor FTP site ; the vendor pulls the order down and sends verification information back to CDnow.To keep order status more current , CDnow has increased the frequency by which it submits orders to five times a day from one.
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  Belew , who recently visited all those vendors , said they've made capital improvements to muscle up for this year's holiday rush.One has more than doubled its daily order capacity to 160 , 000 products.Another installed a pick to light inventory system that scans bar codes printed on packing boxes and then uses a light beam to show the picker where in the warehouse to find the item that goes in the box.
  
  Toysrus.com was plagued by delivery failures last year but is less likely to face the same problems this year , observers said.In August , the majority-owned unit of offline retailer Toys R Us Inc. signed a 10-year pact to hand off its site development , fulfillment and customer service to Amazon.com.

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