August 1997 Article -
[Cached Version]
Published on: 8/1/1997
Last Visited: 7/22/2001
To fulfill this promise of information management logic , Quality Digest spoke with Keith Seibert , quality systems coordinator , and Peter Baron , methods and procedures supervisor , of Rockwell Automation in Twinsberg , Ohio , and Mayfield Heights , Ohio , respectively , about their worldwide intranet information management system.
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Peter Baron explains that Rockwell Automation put documentation online about three-and-a-half years ago.We're on our second online system , he says.The driver for going online was ISO clause 4.5 on documentation control.Because we have a distribution database for each manual that ranges from 30 to 500 people , depending on hard-copy updates is a difficult task , in addition to being time-consuming and costly.Revision control is also an issue because people receive hard-copy updates but don't file them in a timely manner.Now we can say to our auditors that the conversion and revisions are on everyone's desk..
In terms of how the documentation is structured throughout the company , Baron explains that ISO 9000 and ISO 14000 are integrated , with global corporate policy that applies to all Rockwell Automation sites worldwide.Every business unit within the company can access the intranet.The first documents to be developed were quality policies , notes Baron ; the integrated quality and environmental policies are much newer.
The information is available on Netscape , with the company's home page announcing how to download the Adobe Acrobat reader free and the intranet addresses for the manuals , says Baron.Locating a specific manual usually takes about five seconds.The table of contents for each manual lists the chapters that appear on the screen following selection.All of our documentation is on one server , and everything can be printed out in color , if that particular setup has a color printer.Most , however , are printed in black-and-white..
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