MotorcycleUSA Revs Up Sales in Different Gears -
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Published on: 6/30/2005
Last Visited: 1/24/2007
The content, "gives them a reason to keep coming," says Erick Barney, MotorcycleUSA's marketing manager.
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But until recently, "it's been difficult to get advertisers in there and get the ad revenue up to where it can float itself," Barney says.But this picture is improving, he says.
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Barney can sweeten the deal for well-trafficked affiliates."It's really competitive between the merchants," he notes.
MotorcycleUSA is "heavily reliant" on paid search, and has a full time person to run it.Again, "it's kind of nasty out there, there's heavy competition , there's constant jockeying around," he says.
Additionally, the site sends out a mass e-mailing every other week.Barney strives to provide a seasonal hook to the mailings, so customers don't perceive them as spam.E-mail, is "our number one marketing tool," Barney says.
Handling CustomersAs Barney sees it, success in e-commerce is a two-step process: acquisition and customer relationship management.
Acquisition , the process of attracting customers , is "going to be good for a few years to come," he predicts.There are still many new shoppers coming on board the Web.But longer term, he sees acquisition as getting tougher all the time."Google AdWords used to be dirt cheap, now more and more little companies jumped in there and everyone's bidding on terms."
As customer acquisition grows ever more expensive, e-commerce success "will become a game of customer relationship management," he says.