www.thecontentwrangler.com/article/how_to_create_a_faq_ -
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Published on: 2/26/2007
Last Visited: 2/24/2008
By Rahel Anne Bailie, special to TheContentWrangler.com
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Rahel Anne Bailie is a content management consultant and content development strategist helping organizations analyze their business requirements and spectrum of content to get the right content management fit.Coming from a technical communication and user experience background, she understands the complexities of structured authoring and matching performance to user need.A self-professed geek, Rahel is drawn to technology like a moth to flame, and embraces technologies that serve to improve the performance of communication products and the processes to create and maintain them.She is principal of Intentional Design, a consultancy focusing on content management requirements, content analysis, and user experience activities for small- to medium-sized organizations, and a managing partner with the Strategy A Consulting Group in Vancouver, BC, Canada. Bailie sits on the Management Committee of Content Management Professionals and co-founded the Canada West community, is an Associate Fellow of the Society of Technical Communication, and holds memberships in related professional associations.