Kathy Baikie

Kathy Baikie Named Director of Human Resources for Provider HealthNet Services

Kathy Baikie has been named director of human resources for Provider HealthNet Services (PHNS), one of the fastest growing and largest providers of information technology, medical record, coding and transcription outsourcing services to the healthcare industry. The primary focus of PHNS is to provide healthcare systems with the ability to utilize information technology and medical record services as a strategic enabler, improving services while reducing costs through aggregation, sharing "best practices" and standardization.

Baikie comes to PHNS with experience in the challenges of merging two giant utility and power companies - American Electric Power and Central and South West Services. Baikie led the HR Merger Support Team that evaluated the policies, programs and practices affecting the 23,000 employees, redesigning the HR department to maximize synergy savings.

"I was intrigued by the creative and innovative work that PHNS is doing in outsourcing IT and related healthcare services. When I looked at the background of the management team, I was impressed that they know how to do this and do it well," said Baikie. "I see tremendous growth potential and wanted to be in on the ground floor of this exciting new company."

"Kathy's experience at CSW is a natural fit here at PHNS," said Chick Young, co-founder and CEO of PHNS. "The skills needed to redesign a human resources department for a major company are the same that we need for a company that has grown more than 400% just in the past year. Kathy is helping us to develop the infrastructure to support our unique, highly skilled workforce."

"The technology that PHNS has developed will allow the majority of our employees to live anywhere in the United States and work from their homes any time of the day or night," said Baikie.

Kathy Baikie Named Director of Human Resources for Provider HealthNet Services

Kathy Baikie has been named director of human resources for Provider HealthNet Services (PHNS), one of the fastest growing and largest providers of information technology, medical record, coding and transcription outsourcing services to the healthcare industry.

Kathy BaikiePHNS
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Kathy BaikieSenior Director of Human Resources

Kathy Baikie joined PHNS because she wanted to get in on the ground floor of a company with extraordinary growth potential, and because "these guys really know what they're doing."Clearly, the Tulsa , Oklahoma native has an appetite for the challenges of a dynamic, creative organization.

Kathy worked 21 years for Central and South West Services ("CSW"), a Dallas-based electric utility holding company with $3.2 billion in revenues.In the early 1990s, she managed Employee Relations for Tulsa-based Transok, Inc., a wholly-owned gas gathering and transmission subsidiary of CSW, where she was immersed in supporting the company's aggressive acquisition strategy.She developed an HR measurement methodology for staff recruitment that produced significant time and cost savings.

By the mid 1990s, Kathy was providing internal consulting services for all CSW subsidiaries in the areas of federal and state regulatory compliance.She standardized employee policies and procedures to provide consistency and effectiveness.She developed an on-line Behavioral Interview Guide for managers and supervisors.

As director of CSW's Human Resources Key Accounts department for a three state area, Kathy led the company's first benchmark study of products, services and internal customer satisfaction in the employment and employee relations area, and developed the department's HR Professional certification program.She supervised 30 professionals and a $9 million annual budget.

In 1998, Kathy led the Human Resources Merger Support Team when CSW merged with American Electric Power to create a $28.1 billion power company.She was responsible for the development and implementation of transitional and new employee policies and procedures, a new benefits program, a staffing competency process and complex day-to-day merger activities.

A graduate of Northeastern State University in Tulsa, Kathy is board certified as a Senior Professional in Human Resources from the HR Certification Institute.Kathy is active in community organizations having served two-terms as president of the Tulsa YWCA, and as a board member for Dallas Community College Association and Operation Aware in Tulsa.