Mr. Martin Ashfield

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  lotto-winner.mega-millions-online-club.com/newsletters/ - [Cached Version]
  Published on: 5/28/2007    Last Visited: 5/28/2007  

  Congratulations to all of the winning services - each of the categories were hotly contested and left the judges with a very difficult job! commented Martin Ashfield Managing Director of Performance House ltd, the organisation behind 118tracker.com, utilitiestracker.com and complaintscentre.com
  
  The judging panel included: Bill Meiran The Telecommunications Users Association, Paul Skeldon Contact Centre Link, Megan Smith 118tracker.com, Kathleen Pierz Pierz Group, Stu Whitaker Whitaker Associates and Martin Ashfield.
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  To close this fun, highly competitive and exciting evening Martin Ashfield and 118tracker.com presented one last Award.The final Award was presented to The Best Dressed 118 Service.
  
  Martin explained There were no nominations for this Award as there is and can only be one winner.

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  www.cumbriabusinessportal.org.uk/cumbriabusinessawards/ - [Cached Version]
  Published on: 1/1/2008    Last Visited: 8/6/2008  

  Martin AshfieldManaging Director

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  www.118awards.co.uk/prwinners.html - [Cached Version]
  Published on: 4/16/2006    Last Visited: 8/15/2007  

  "192.com's excellence in data aggregation, and its determination to provide the most informative service for its customers continues to impress the judges," said Martin Ashfield, managing director, 118 Tracker.

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  160Characters Association - [Cached Version]
  Published on: 12/8/2004    Last Visited: 6/8/2005  

  Martin Ashfield, Managing Director of 118 Tracker, said "the services PocketThis provide allow for great cost savings opportunities for the directory enquiries sector.

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  192.com wins ‘Best Online Service’ Award - [Cached Version]
  Published on: 10/25/2004    Last Visited: 11/25/2004  

  Martin Ashfield, managing director of Performance House goes further, “192.com was in a class of its own; the multiple levels of data sets it offers, combined with a broad string of ‘valued-add†services, free and low cost search options and unrivalled usability, marked it as the number one selection across our judging panel â€" without exception!â€

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  BIFM - British Institute of Facilties Management -... - [Cached Version]
  Published on: 3/4/2004    Last Visited: 8/29/2005  

  Martin Ashfield
  ...
  Martin AshfieldCo Founder & Managing Director of Performance House.Martin has extensive experience in the contact centre arena.His passion for quality created Performance House's global aims.Martin set up Performance House to provide the world with "simple steps to inspire a quality driven culture".He has invaluable knowledge in all aspects of organisational and call centre performance management, balanced score cards, six sigma and total interface management.
  
  Martin assists in the creation of voice over IP contact centres from conception to completion along with designing and implementing customer service standards and workable service level agreements.
  
  He has recently been appointed an Associate Lecturer of the University Of Central Lancashire following the creation of the Performance Management & Benchmarking module.His past involvement with the call centre association lead to him creating the CCA's best practice framework & workshop which is currently being delivered to more than 500 call & contact centres across the UK.
  
  Martin recently managed a large scale UK wide consumer research study looking at attitudes towards offshore call centres and spearheaded the highly acclaimed European Directory Enquiries tracking study 118tracker.com.

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  Call Centre Expo 2003 - [Cached Version]
  Published on: 5/22/2003    Last Visited: 5/11/2004  

  "It is only by offering increased levels of service to customers that loyalty is created," commented Martin Ashfield, managing director of Performance House, "and we are delighted to be working with the University in developing skill enabling programmes for call centre managers."

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  Company - [Cached Version]
  Published on: 9/9/2006    Last Visited: 11/18/2007  

  "Call Genie was selected from a significant group of international companies for the development of its multi-lingual, fully automated and highly efficient voice user interface," according to Martin Ashfield, Managing Director of Performance House.

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  Directory Advertising Agency Ltd - newsarticle-12 - [Cached Version]
  Published on: 12/1/2006    Last Visited: 2/1/2008  

  Martin Ashfield, managing director of market analysis and consultancy firm 118 Tracker, says that none of the operators releases figures for the number of calls they handle, but the best estimate is that there are currently around 300 million to 330 million calls a year.118 Tracker has details of around 130 different 118 services, but Ashfield says that most of them are either effectively defunct or handle such small numbers of calls that they are all but irrelevant.

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  EDM04 - Speakers - [Cached Version]
  Published on: 5/24/2008    Last Visited: 5/24/2008  

  Mr. Martin AshfieldCo-Founder & Managing DirectorPerformance House
  
  Martin has extensive experience in the contact centre arena.He has invaluable knowledge and experience in all aspects of organisation and call centre performance management, balanced score cards, six sigma and created the Performance House model for improvement Total Interface Management.Assisting the creation of voice over IP contact centres from conception to completion along with designing and implementing workable service level agreements, make his insights invaluable.
  
  He acts as an Associate Lecturer for the University Of Central Lancashire following his creation of the Performance Management & Benchmarking module for the UCLAN Post Graduate Certificate in Contact Centre Management.When acting as the CCA's Regional Associate for South East England, and Scotland, he created and delivered the workshop for the CCA's Standards for Best Practice framework in call centres, which is currently being delivered to more than 500 call & contact centres across the UK.
  
  Martin and his research team are heavily involved in the recently de-regulated directory enquiries sector.Working with the Association for the EIDQ, UK Government and many of the 118 providers, Martin stands as an independent voice providing experience-based insight to the global telecoms providers.

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