Dr. Thomas E. Anderson

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  www.summithealth.org/cs/Satellite?c=eHA_Content_C&cid=1 - [Cached Version]
  Published on: 6/9/2008    Last Visited: 9/14/2008  

  The results are particularly important because "medical outcomes are better" when patients like where they are being treated, said Dr. Thomas Anderson, vice president of medical affairs at Chambersburg (Pa.) Hospital and Waynesboro.
  
  "Patients listen better.They're more likely to do what you tell them to," Anderson said.
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  Anderson, the vice president of medical affairs at Summit Health's Waynesboro and Chambersburg hospitals, takes a somewhat different view.
  
  "Service scores reflect more than just cramped quarters.It reflects staff, too," Anderson said.At both Waynesboro and Chambersburg, "a lot of our rooms (are) cramped with two beds," just like at Washington County, he said.
  
  And both Waynesboro and Chambersburg's hospitals are in old buildings, too.
  
  Waynesboro's opened in 1922 and had major expansions in 1962, 1982 and 1994.Chambersburg's, which moved to its current site in 1905, was expanded in 1959, 1968 and 2006.
  
  Anderson said Waynesboro's scores are high largely because its medical staff has "a culture and a tradition there of really providing service."
  
  Another reason is that the hospital is small, having only about 50 beds compared to Chambersburg's nearly 250, he said.
  
  Still though, Waynesboro treats 22,000 patients per year in its Emergency Department.The much larger Chambersburg treats 50,000.Chambersburg has about 14,000 admissions per year.A figure for Waynesboro wasn't immediately available.
  
  Other surveys also have shown that Waynesboro's service gets good marks from patients, while Chambersburg's lags, Anderson said.
  
  So a couple years ago, Summit Health began a focused effort to improve service at Chambersburg, he said.One emphasis is communication with patients.
  
  Key to this is "a good introduction.Patients want to know who you are and why you're there," Anderson said.
  
  "And a busy nurse there to take a patient's temperature may not take the time to say who she is.She may not perceive it as important as it is to the patient."
  
  Now, "our service scores at the Emergency Department at Chambersburg have definitely improved," Anderson said.

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  www.summithealth.org/cs/Satellite?c=eHA_Content_C&cid=1 - [Cached Version]
  Published on: 6/9/2008    Last Visited: 9/14/2008  

  "Where hospitals compete, service is an important part of that," said Dr. Thomas Anderson, vice president for medical affairs at Summit Health, which owns Waynesboro and Chambersburg hospitals."I think patients assume that they're going to get good, quality medical care.And they're right.What differentiates hospitals a lot of times now is the service side."
  
  Anderson said the numbers from this survey -- combined with Summit Health's own patient feedback surveys -- are important because service can have an impact on a patient's health.
  
  "When patients get good service, they do better medically because they have their questions answered, and they're more likely to do what they're instructed if the patient perceives the service to be excellent," he said.
  
  Despite the high marks for Waynesboro Hospital, Anderson said there is still room for improvement.
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  Anderson said.

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  www.therecordherald.com/homepage/x883024617 - [Cached Version]
  Published on: 4/25/2008    Last Visited: 4/25/2008  

  "It goes along with our goal of providing patients with quality medical care and a positive experience," said Dr. Thomas Anderson, vice president for medical affairs at Summit Health.

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  www.publicopiniononline.com/localnews/ci_8966653 - [Cached Version]
  Published on: 4/18/2008    Last Visited: 4/18/2008  

  "Where hospitals compete, service is an important part of that," said Dr. Thomas Anderson, vice president for medical affairs at Summit Health, which owns Waynesboro and Chambersburg hospitals."I think patients assume that they're going to get good, quality medical care.And they're right.What differentiates hospitals a lot of times now is the service side."
  
  Anderson said the numbers from this survey -- combined with Summit Health's own patient feedback surveys -- are important because service can have an impact on a patient's health.
  
  "When patients get good service, they do better medically because they have their questions answered, and they're more likely to do what they're instructed if the patient perceives the service to be excellent," he said.
  
  Despite the high marks for Waynesboro Hospital, Anderson said there is still room for improvement.
  ...
  Anderson said.

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  www.publicopiniononline.com/localnews/ci_7041124 - [Cached Version]
  Published on: 9/30/2007    Last Visited: 9/30/2007  

  "I think both hospitals have done a good job of staying current in technology, and it's so easy to fall behind these days," said Thomas Anderson, vice president for medical affairs at Summit Health, which owns Chambersburg and Waynesboro hospitals.
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  The areas that had a higher than average number were areas where we didn't have a lot of patients," Anderson said.

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  www.summithealth.org/events.htm - [Cached Version]
  Published on: 3/2/2006    Last Visited: 3/25/2007  

  Thomas E. Anderson, M.D., M.B.A. appointed the Vice President of Medical Affairs for Summit Health
  
  Thomas E. Anderson, M.D., M.B.A. was recently appointed the Vice President of Medical Affairs for Summit Health.Dr. Anderson specializes in emergency medicine and has been an active member of the emergency medicine department at Chambersburg Hospital since 1986.
  
  Upon taking this new role, Dr. Anderson's job duties now include participating in or overseeing quality management, utilization review/care coordination, social services, medical staff services, physician relations, Rhonda Brake Shreiner Women's Center, and the Summit Health Improvement Center, among others.
  
  Dr. Anderson received his medical degree from the University of Illinois.He completed his residency in emergency medicine at Geisinger Medical Center in Danville, Pa.He received his M.B.A. from Alvernia College.
  
  Dr. Anderson is a member of the Franklin County Medical Society, Pennsylvania Medical Society, and the Pennsylvania chapter of the American College of Emergency Physicians.He is also an American College of Emergency Physicians Fellow.Dr. Anderson is certified and licensed by the American Board of Emergency Medicine, National Board of Medical Examiners, and the State of Pennsylvania.
  
  He has had articles published in the American Journal of Emergency Medicine, Academic Emergency Medicine, and Annals of Emergency Medicine.
  
  Posted 9-5-06

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  Chambersburg Public Opinion - Business Digest - [Cached Version]
  Published on: 9/8/2006    Last Visited: 9/8/2006  

  CHAMBERSBURG -- Dr. Thomas E. Anderson was recently appointed the vice president of medical affairs for Summit Health.
  
  Anderson specializes in emergency medicine and has been an active member of the emergency medicine department at Chambersburg Hospital since 1986.
  
  Upon taking this new role, Anderson's duties include quality management, utilization review/care coordination, social services, medical staff services, physician relations, Rhonda Brake Shreiner Women's Center, and the Summit Health Improvement Center.
  
  Anderson is a member of the Franklin County Medical Society, Pennsylvania Medical Society, and the Pennsylvania chapter of the American College of Emergency Physicians.He is also an American College of Emergency Physicians Fellow.Anderson is certified and licensed by the American Board of Emergency Medicine, National Board of Medical Examiners, and the State of Pennsylvania.

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  Flu season hits county - Local News -... - [Cached Version]
  Published on: 12/10/2003    Last Visited: 12/10/2003  

  Dr. Thomas Anderson, Medical Director of the Emergency Care Unit, Chambersburg Hospital, said the flu season has arrived very early.
  
  "The peak season for the flu, in this area, is February or March.We have already seen some patients exhibiting signs of the flu and had a fair number of possible tests for influenza.We're seeing all ages test positive for the flu," he said.
  
  The symptoms of the flu include: fever between 102 and 104 degrees, prominent headache, fatigue, muscle aches and pains, cough, chest discomfort and weakness.The illness typically lasts one week.
  
  Anderson said that most people can treat the flu at home by taking Tylenol and ibuprofen to control fever and aches and pains.
  
  But people should see a doctor if they are in a high risk group or become short of breath or if symptoms worsen.
  
  In addition, there are some prescription anti-viral medications available that could lessen the severity of flu symptoms.
  
  To help avoid the flu, Anderson recommended washing hands after coming in contact with people, eating right and getting the proper rest and exercise to keep the immune system healthy.

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  Greater Chambersburg Chamber of Commerce - [Cached Version]
  Published on: 5/26/2006    Last Visited: 5/26/2006  

  Dr. Thomas Anderson Chambersburg

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  Is online learning for you? - [Cached Version]
  Published on: 7/9/2006    Last Visited: 7/9/2006  

  Thomas E. Anderson, M.D., an emergency medicine physician in Chambersburg, successfully completed an eight-month online program in medical leadership and management.His advice?

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