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This profile was automatically generated using 6 references found on the Internet. This information has not been verified. Learn more...
This profile was automatically generated using 6 references found on the Internet. This information has not been verified. Learn more...
View all 6 references Web References
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1. Affordable IT: Vendor Support Options | Who's Got Your Back? | November 11, 2004 | Network Computing
www.networkcomputing.com/showi - [Cached]Published on: 12/31/2004 Last Visited: 12/31/2004
"Mostly, we go by our feeling of whether we are 'taken care of' by the vendor," says James Alcock, IT manager at the Robert Boissoneault Oncology Institute. The medical facility takes advantage of trial periods and delayed-payment agreements to test vendor support prior to completing a final purchase, though such options are not always available. Alcock and his team evaluate the vendor informally on response time, the vendor technicians' availability and experience, the quality of problem resolution and other criteria.
Alcock and many other IT executives recommend assessing the need for vendor support by visiting other product users, preferably in organizations similar to your own. -
2. What Others Say About Doug Kelley
www.dougkelley.com/evals.htm - [Cached]Published on: 2/2/2004 Last Visited: 7/1/2005
-James Alcock, IT Manager, Robert Boissoneault Oncology Institute, Orlando, FL -
3. Affordable IT: Vendor Support Options | Who's Got Your Back? | November 11, 2004 | Network Computing
www.nwc.com/showitem.jhtml?doc - [Cached]Published on: 11/5/2004 Last Visited: 11/5/2004
"Mostly, we go by our feeling of whether we are 'taken care of' by the vendor," says James Alcock, IT manager at the Robert Boissoneault Oncology Institute. The medical facility takes advantage of trial periods and delayed-payment agreements to test vendor support prior to completing a final purchase, though such options are not always available. Alcock and his team evaluate the vendor informally on response time, the vendor technicians' availability and experience, the quality of problem resolution and other criteria.
Alcock and many other IT executives recommend assessing the need for vendor support by visiting other product users, preferably in organizations similar to your own.
