Roman Albrecht

Manager - Roman AlbrechtTel.: +0420 602 240 200

Roman Albrecht, an IT manager at DHL Worldwide Network SA/NV's data center in Prague, said he wishes he had had ITIL guidelines for knowledge transfer in 2003 when, as part of a wider facilities consolidation, the company moved its London data center to Prague."There wasn't any existing process that you could take and [use] - you had to develop it yourself," said Albrecht.

DHL is growing partly by acquisitions, so ITIL helps the delivery company ensure that its global IT operations follow one set of IT processes."If you are big company and you don't have ITIL, you will be dead very soon because your cost will be too high," said Albrecht.