Romy Ahuja

Hospitality & Tourism - Romy Ahuja, Best Western Hotel, Cambridge

On Wednesday, January 7, 2004, Romy Ahuja, newly appointed Director of Sales at the Best Western Cambridge Hotel, received the December Hospitality Hero Award presented by Cambridge Tourism.

Visitors who had requested a corkscrew during their stay at the Best Western nominated Romy for his outstanding customer service.When a corkscrew could not be located at the hotel, Romy purchased a brand new one along with some wine glasses in a basket for a special delivery to the guests.Upon further investigation, Cambridge Tourism discovered that this is the typical type of service that Romy always tries to deliver."Romy continues to prove that little things mean a lot", commented Carmine Stumpo, General Manager at the Best Western Cambridge Hotel.
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On numerous occasions guests have written letters about the wonderful service that they have received from Romy.One guest commented, "His kindness and attentiveness to our requests and needs went far beyond anything that I have experienced in the past 20 years!"

In another instance, a guest had forgotten his bathing suit, so Romy surprised him with a new bathing suit that he had purchased, so that the guest could enjoy the pool.Most recently, he made a couple's stay over Christmas extra special after hearing them comment that door-to-door caroling was the only thing that they would really miss by not being at home over Christmas.Using Christmas treats for motivation, Romy organized for three children to go to their Suite door and sing Christmas Carols.Because of his excellent service, Romy is often offered tips from his thankful guests.These generous offers are always returned, as Romy does not expect compensation for providing quality customer service.When Romy was presented with his award, he told Cambridge Tourism "Customer service is the utmost important thing for me in business, but also in life in general.I'm absolutely overwhelmed."Cambridge Tourism presented Romy at The Best Western Cambridge Hotel with a gift basket overflowing with contributions from our tourism partner businesses, a Hospitality Hero plaque and a gold lapel pin to acknowledge his achievement.

Your professionalism, experience and dedication to our needs and that of our clients is very much appreciated and reflected in the excellent feedback we receive during and after each client event," says Romy Ahuja, the Director of Sales at the Best Western Cambridge Hotel and Conference Centre.

during and after each client event," says Romy Ahuja, the Director of Sales at the Best Western Cambridge Hotel and Conference Centre.

(Cambridge, Ontario, January 27, 2004) On Thursday, January 22, 2004 Cambridge Tourism presented Romy Ahuja, Director of Sales at the Best Western Cambridge Hotel, with the 2003 Hospitality Hero Grand Prize at their 2nd Annual Gala event.

Romy was chosen as the recipient of the 2003 Hospitality Hero Grand Prize for providing outstanding customer service excellence that shone above the rest.Romy went "above and beyond" to assist some visitors who had requested a corkscrew during their stay at the Best Western.When a corkscrew could not be located at the hotel, Romy purchased a brand new one along with some wine glasses in a basket for a special delivery to the guests.Upon further investigation, Cambridge Tourism discovered that this is the typical type of service that Romy always tries to deliver.In another instance, a guest had forgotten his bathing suit, so Romy surprised him with a new bathing suit that he had purchased, so that the guest could enjoy the pool.Most recently, he made a couple's stay over Christmas extra special after hearing them comment that door-to-door carolling was the only thing that they would really miss by not being at home over Christmas.Using Christmas treats for motivation, Romy organized for three children to go to their Suite door and sing Christmas Carols.

Romy was chosen by a Selections Committee comprised of key tourism industry individuals, members of the business community, and representatives from the Media Partner businesses who supported the program throughout the year.The selection of the Grand Prize Winner was made by ranking each of the past 12 monthly winners, on a scale of 1 through 10, against a number of predetermined criteria.Criteria included rating the positive impact on tourism in Cambridge and the individual's contribution to the tourism industry as a whole.

When called to the stage, Romy was almost speechless.He exclaimed, "Wow!This is both the most overwhelming and humbling experience of my life!It's amazing to see that the Cambridge Chamber of Commerce and Cambridge Tourism are rallying together to do this in the community.It's unbelievable!Our business relationship with Tourism is second to none.Hats off for putting this together!" As the Grand Prize Winner, Romy was presented with a custom-designed award, engraved with his name and an all expense paid trip for two to Quebec City.
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December 2003 Romy Ahuja, Best Western Cambridge Hotel.

(Cambridge, Ontario) On Wednesday, January 7, 2004, Romy Ahuja, newly appointed Director of Sales at the Best Western Cambridge Hotel, received the December Hospitality Hero Award presented by Cambridge Tourism.

Visitors who had requested a corkscrew during their stay at the Best Western nominated Romy for his outstanding customer service.When a corkscrew could not be located at the hotel, Romy purchased a brand new one along with some wine glasses in a basket for a special delivery to the guests.Upon further investigation, Cambridge Tourism discovered that this is the typical type of service that Romy always tries to deliver."Romy continues to prove that little things mean a lot", commented Carmine Stumpo, General Manager at the Best Western Cambridge Hotel.
...
On numerous occasions guests have written letters about the wonderful service that they have received from Romy.One guest commented, "His kindness and attentiveness to our requests and needs went far beyond anything that I have experienced in the past 20 years!"

In another instance, a guest had forgotten his bathing suit, so Romy surprised him with a new bathing suit that he had purchased, so that the guest could enjoy the pool.Most recently, he made a couple's stay over Christmas extra special after hearing them comment that door-to-door caroling was the only thing that they would really miss by not being at home over Christmas.Using Christmas treats for motivation, Romy organized for three children to go to their Suite door and sing Christmas Carols.Because of his excellent service, Romy is often offered tips from his thankful guests.These generous offers are always returned, as Romy does not expect compensation for providing quality customer service.When Romy was presented with his award, he told Cambridge Tourism "Customer service is the utmost important thing for me in business, but also in life in general.I'm absolutely overwhelmed."

Cambridge Tourism presented Romy at The Best Western Cambridge Hotel with a gift basket overflowing with contributions from our tourism partner businesses, a Hospitality Hero plaque and a gold lapel pin to acknowledge his achievement.

On Thursday, January 22, 2004 Cambridge Tourism presented Romy Ahuja, Director of Sales at the Best Western Cambridge Hotel, with the 2003 Hospitality Hero Grand Prize at their 2nd Annual Gala event.Cambridge Ontario - January 22, 2004

GUESTS OVERWHELMED WITH SERVICE - December 2003

On Wednesday, January 7, 2004, Romy Ahuja, newly appointed Director of Sales at the Best Western Cambridge Hotel, received the December Hospitality Hero Award presented by Cambridge Tourism.

(Feb 21, 2007) -- Romy Ahuja, director of sales at the Best Western Cambridge Hotel and Conference Centre, has been elected chair of the hotel chain's Ontario-Quebec co-op sales committee.. [Full story]