CLEC Launches Hosted-VoIP Partner Program -
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Published on: 3/18/2005
Last Visited: 3/19/2005
"The biggest customers with 200 or 300 people will have to have a box, so hosted maybe is not best for them," says Bill Adams, vice president business development for VocalNet.
Vocalnet uses its own customer-premises device working with the PBX.
Vocalnet also can provide a T1 connection, or customers can use their own broadband service."They can bring their own [T1], or our partners can sell them T1, but, if they go with our T1, we will guarantee quality of service," Adams explains.
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"Some resellers sell a PBX at a small margin because they think they will make it up on moves adds and changes," says Adams.
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The hosted service is sold as a "straight agent program where they sell the service and we manage it," says Adams.
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"That is usually the biggest problem, to get that customer network up to snuff," says Adams.
The service is based on the open-source IP PBX software, Asterisk.Vocalnet has extensively adapted the system, creating many applications on its own particularly to provide advanced call-center applications, Adams says.The system support third-party application development."We often work with partners to develop applications for their customers," says Adams.
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