Anne Aarness

Anne Aarness , Manager , Marketing Communications1-800/532-4200orEdcor

We tracked information with Continental to find that their agents were retaining more information after coming out of computer-based training , versus instructor-led , says LearningByte's marketing communications manager , Anne Aarness.Continental was looking for consistency so that there was no variation between the instruction and course materials given to students..

Other companies have found the best diet for training is one that balances mediums.Total Systems ( Columbus , GA ) manages different bank card portfolios and collections , support , fraud , and dispute claims , and was recently recognized as one of the top ten best places to work by Fortune Magazine.

We tracked information with Continental to find that their agents were retaining more information after coming out of computer-based training , versus instructor-led , says LearningByte's marketing communications manager , Anne Aarness.Continental was looking for consistency so that there was no variation between the instruction and course materials given to students..

Other companies have found the best diet for training is one that balances mediums.Total Systems ( Columbus , GA ) manages different bank card portfolios and collections , support , fraud , and dispute claims , and was recently recognized as one of the top ten best places to work by Fortune Magazine.
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Aarness says that the cost of a custom project depends on the size of the project.A 30-hour course starts at $45 , 000 or higher depending on how many internal resources you have.

If you've got enough on-line learning and want to create customized tests to see how well agents have absorbed your material , you can use Question Mark's ( Stamford , CT ) Perception software.You create tests through the Perception Web browser on a Windows platform or CD-ROM.The encrypted browser prevents anyone from copying or printing questions.Question Mark's test content can be customized to a question template , and you use a Question Wizard tool to create tests with questions that include multiple choice , multiple response , fill-in-the-blanks and essays.

Often times companies don't have the in-house staff to provide adequate training so they recruit training service outside of the company , said Anne Aarness , marketing and communications manager for LearningByte International in Minneapolis.We can provide expertise from a variety of areas a company may not have access to..

Aarness said it is more efficient to get someone outside of the company because that person is objective and employees tend to be more candid with a fresh face.She said her team is often asked to both design and implement training modules because an outside trainer comes in with no strings attached and leaves any dirty baggage behind.

Confidentiality is an attractive feature to companies , Aarness said.Our team members are not at liberty to disclose any information about the company..

Prior to developing a training module , Aarness said , outsourcers perform consultation to determine the strength of the company's infrastructure.

Whether in-house or outsourced , companies have many resources to which they can refer to develop the right package.The Bureau of Labor Statistics has a Web site , http : //www.bls.gov/ , which includes links to training data and trends.Similar information can be found at http : //www.trainingsupersite.com/ and http : //www.astd.org/.