Yvonne Pendleton, Mary Kay Inc.'s director of corporate heritage, said Mrs. Ash was very much a hands-on manager who created an open-door policy that lives on.
"If you really had a problem and felt like she
was the only one who could solve it, she
wanted you to come to her
," Ms. Pendleton
didn't like chains of command, although you have to have them to a certain extent."
" 'I heard you were getting eyeglasses and I know a great place you can get them two for the price of one,' " Ms. Pendleton
recalled Mrs. Ash saying."She
not only loved and worked with employees on a daily basis, she
really was involved in all the things in their lives."