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This profile was last updated on 9/26/11  and contains information from public web pages.


Guilford Metro 911

Employment History

  • Executive Director
    Guilford Metro 911
20 Total References
Web References
At the end of the two-year ..., 26 Sept 2011 [cached]
At the end of the two-year test, Guilford Metro 911 director Wesley Reid said he and his staff wanted to wait for the technology and industry standards to catch up with one another.
They got a step closer in June when the National Emergency Number Association approved a vision of what Next Generation 911 should be and detailed the key elements needed to implement it.
Reid said he was happy that Durham and Black Hawk County, Iowa, took the leap of faith first and will work out the bugs in the texting trial.
"This time they can go first and then we'll be a slight step behind," Reid said. "You've gotta really be certain before you're willing to say, 'I'm going to clip the cord to this old technology, which is tried and true' ... to go to something that's going to be more Internet-based."
Reid and his staff are positioning the center to be ready when they decide to make the next step.
Also important is the public knowledge ..., 7 Jan 2010 [cached]
Also important is the public knowledge that the 911 staff is striving to have a "world-class operation system," said Wesley Reid , executive director of Guilford Metro 911.
"We're continuing to look for better ways to improve our efficiencies, our quality, our equipment because ultimately they benefit from what we can do," Reid said. Headlines » Blog Archive » GUILFORD COUNTY: Consolidated 911 Means Faster Response Times [cached]
"(Now) citizens can pretty much make one call to one center for all of their public safety needs," said Wesley Reid, director of Guilford Metro 911.
"Nothing was more difficult than getting a caller saying 'My husband is having a heart attack' and having to say 'Hold please, let me transfer your call,'" Reid said.
"The (sheriff's) dispatcher was able to turn to the police dispatcher to get help out and on the way immediately instead of having to make transfers or calls between centers," Reid said.
The Guilford Metro consolidation came out of a
meeting of city and county government officials and emergency officials who were seeking ways to better serve the public.
Consolidation began gradually over a four-year span, at a cost of $500,000, Reid said.
Construction of a new consolidated center would have cost about $10 million, according to estimates, Reid said.
"If we would have had a catastrophic event here in Guilford County two to three years ago, there was no backup and no place for us to go," Reid said. "For a good amount of time, citizens wouldn't have been able to reach anybody from the 911 aspect."
Consolidation also has allowed Guilford Metro 911 to be on the forefront of new 911 technology initiatives. It is one of only three 911 centers nationwide involved in the testing of Next Generation 911 - a new technology that will allow dispatchers to receive emergency calls through text messages, pictures sent from cell phones and pagers.
"Some of that occurred with the Virginia Tech (shootings)," Reid said. "Several of those students were found trying to text 911, but it was going nowhere."
If things go well, Reid hopes Guilford Metro will be one of the first 911 centers to adopt the new technology later this year.
"People aren't aware of how good of a (911) system they have here in Guilford County," Reid said.
"Receiving this accreditation was a total ..., 21 Dec 2009 [cached]
"Receiving this accreditation was a total team effort," said Wesley Reid, executive director of Guilford Metro 911, in a city news release.
Community organizations regularly come to ..., 21 Mar 2008 [cached]
Community organizations regularly come to speak to dispatchers and provide information about their services and issues, said Wesley Reid, director of Guilford Metro 911.
"We typically haven't questioned the integrity of our main partners," Reid said, referring to the Greensboro Police Department and the Guilford County Sheriff's Office.But as for private security companies, "we'll definitely start questioning those places," he said.
Anthony Dwayne Turman of Triton Special Police Department led a class on gang awareness for dispatchers, Reid said.
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