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Wrong Wesley Reid?

Wesley E. Reid

Chair- Public Safety Technology Council

Public Technology , Inc.

HQ Phone:  (202) 626-2400

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I agree to the Terms of Service and Privacy Policy. I understand that I will receive a subscription to ZoomInfo Community Edition at no charge in exchange for downloading and installing the ZoomInfo Contact Contributor utility which, among other features, involves sharing my business contacts as well as headers and signature blocks from emails that I receive.

Public Technology , Inc.

660 North Capitol Street NW Suite 400

Washington, D.C., District of Columbia,20001

United States

Company Description

Created by and for cities and counties, the not-for-profit Public Technology Institute promotes innovation and collaboration for thought-leaders in government, and advances the use of technology to improve the management and delivery of services to the citizen...more

Background Information

Employment History

Director

Metro 911


Assistant City Manager (Retired)

City of Greensboro


Web References(30 Total References)


www.rhinotimes.com

One final note: At the end of the month, when Assistant City Manager Wesley Reid officially retires, the city will have three assistant city managers - David Parrish, Chris Wilson and Andy Scott - and one interim assistant city manager - Barbara Harris.
Assistant City Manager Wesley Reid, who is black, has announced his retirement, which leaves the senior city management staff all white and male. Westmoreland also promoted Reid, who was the director of Metro 911, to assistant city manager over public safety. This is in no way meant to disparage Reid, who by all accounts has done a good job overseeing the public safety departments through some trying times. Reid had to replace himself as director of Metro 911, a joint department with Guilford County, replace the police chief and is now in the process of hiring a new fire chief. But in this case Westmoreland can't afford not to replace Reid.


www.ncapco.org [cached]

Wesley Reid, RPL


www.ncapco.org [cached]

Wesley Reid, RPL


www.ncapco.org

Wesley Reid sworn in as the 52nd President of NC APCO
During the 2013 NC APCO/NC NENA Annual Conference, Wesley Reid was sworn in as the 2013-2014 President of North Carolina APCO. Wesley serves as the Director of Guilford Metro 911 in Greensboro, NC, and has served on the NC APCO Executive Board for the past two years. Wesley lists one of his main goals in the coming year is to “continue to engage the membership to become active and involved� in the organization.


www.rhinotimes.com

Greensboro Assistant City Manager Wesley Reid, who was the Guilford Metro 911 director for over 10 years before being promoted this year, still oversees 911 operations and said he thinks the addition of texting will be a real asset to those in need of emergency assistance.
He said Guilford Metro 911 staff have been working on providing the service for a while. "We've been soft-testing for a month and a half," Reid said. He said that, when the state got word earlier this year that the major carriers were ready for emergency texting, the NC 911 Board instructed counties across North Carolina to offer citizens the option. Reid said some counties were more ready than others. "Every 911 center in the state is not created equally," Reid said, adding that some are using legacy systems. Reid said the new service isn't yet available to those who don't use the big four phone providers, but the option to text using smaller carriers is expected in the near future. "In the next phase, you're going to get your T-Mobiles and the Straight Talks," he said. Reid said it hasn't cost much to implement the new service, since many of the 911 infrastructure enhancements that make the texting possible were already part of an effort to upgrade the county's 911 system in other ways. He added that money for those upgrades largely came from the state. According to Reid, more changes are on the way in the coming years. Reid said that, in the future, Guilford County's 911 system - and others across the country - will also support sending pictures and video to 911, though that won't be available for a year and a half to two years according to most guestimates. "You'll be able to send video and we can push that out to police," he said. There are no plans to make 911 available through email as part of that next wave of enhancements. Like Neal, Reid said it is important for citizens to understand that it's always better to make a voice call to 911 if doing so is possible and doesn't put the caller in jeopardy. "It's faster by voice if we can query back and forth," he said. Reid said the phone system is set up with cell carriers so that the 911 calls take priority over all other calls, but texts to 911 do not as of yet have the same priority status, which is another reason why voice calls are preferable in emergency situations. "It's like if you texted your brother - there are going to be those same delays," Reid said. Reid said Durham County had a pilot program in which it implemented its system in 2012 and that system has seen fewer 911 texts than expected, but he added that he has a strong sense that texting will be used pretty heavily in Guilford County.


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