Workshop Leader: Wayne Kost, President, Global Quality Partners, Orlando, FL
...Wayne L. Kost
is an internationally accomplished lecturer, consultant, and quality management expert.He
has taught and consulted in the field of Quality Management and Organizational Transformation in 27 countries and was responsible for creating and building the practices of local consulting/training companies throughout Europe, Asia, South America and Southern Africa.Wayne
focuses on helping organizations in both the public and private sectors analyze and improve performance and customer satisfaction.Wayne was previously President and CEO of Philip Crosby Associates, the world's preeminent quality consulting firm and served as the Executive Director of the American Society for Quality.He
has made presentations to over 10,000 senior executives helping to prepare them for organizational change and business redevelopment.Wayne started his career working for local governments as an executive of the Virginia Municipal League and then on to the American Public Works Association.He has served as Chief Advisor to the World Council on Quality in Education and as an instructor to the United States Air Force Tactical Air Command on advanced management techniques.
Wayne's education includes a B.S. in Communication Studies from Northwestern University
, Evanston, Illinois; where he
was a Governor's
Fellow and a Master's Degree in Public Administration from the Maxwell School, Syracuse University, Syracuse, New York
is listed in Who's Who in America and Who's Who in the World.