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Wrong Warren Buckley?

Warren Buckley

Head of Customer Service

BT

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I agree to the Terms of Service and Privacy Policy. I understand that I will receive a subscription to ZoomInfo Community Edition at no charge in exchange for downloading and installing the ZoomInfo Contact Contributor utility which, among other features, involves sharing my business contacts as well as headers and signature blocks from emails that I receive.

BT

Find other employees at this company (55,045)

Background Information

Employment History

Global Head of Contact Centres

HSBC plc


Deputy Chair (Joint)

Citizens Advice Bureau


Managing Director, Customer Service

British Telecommunications plc


Managing Director, Customer Services

Openreach


Business Customer Services Director

Orange SA


Affiliations

Business Disability Forum

Chair Board Of Directors


Citizens Advice Bureau

Trustee


Vodafone Ltd

Senior Customer Services Manager


British Quality Foundation

Vice Chair and Non Executive Director


Education

Politics

University of Leicester


MD Customer Service


Web References(121 Total References)


Under-fire TPS hangs in the balance - DecisionMarketing

www.decisionmarketing.co.uk [cached]

And BT's head of customer service Warren Buckley has now thrown his weight behind those demanding change.
Addressing MPs on the Committee, he said: "One of our concerns about the TPS element is that the TPS can't help with the many rogue companies that actually - in the UK, but particularly overseas - are embarking on these activities. Neither TPS nor, to some extent, BT has any power over that." Despite being given extra powers last year, the ICO has only recently started fining companies which abuse the system, although it argues it is hampered by rules which mean it has to build a dossier of complaints - often taking months to compile. However, in July, the watchdog hailed the "huge progress" it was making. Buckley also called on the Government to give Ofcom powers to trace the source of nuisance calls. Under current laws calls are only permitted to be traced in the case of 999 emergencies, following a court order or as part of a police investigation. International numbers can only be traced with the co-operation of authorities abroad. "The recommendation that we have made as an industry is that we believe there should be a single body that has the authority to trace calls through," Buckley said. "Our recommendation at the moment is that would be something that would sit within Ofcom." Buckley also demanded that the authorities enforce call identification, which is a requirement under the regulations but is rarely invoked.


News Archives - Page 4 of 4 - Yes Agency

www.yesagency.co.uk [cached]

According to BT's Warren Buckley, the growing trend [...]


A sentimental approach - CorpComms Magazine

corpcommsmagazine.co.uk [cached]

Indeed, Warren Buckley, managing director of BT Retail Customer Service, has a team of more than 30 staff devoted to referencing Internet and social media messages about BT.


Performance Improvement | Leadership Development | Team EffectivenessMindstrong Ltd | Business Coaching, Leadership & Team Development

mindstrongltd.co.uk [cached]

Warren Buckley, Director of Strategy, Complaints and E Services, BT Retail Customer Services


businessdisabilityforum.org.uk

Openreach's Warren Buckley becomes Chair of Business Disability Forum's Board
Warren Buckley London, UK - Warren Buckley, Managing Director of Service Management at Openreach (a BT Group company), has been appointed the new Chair of Business Disability Forum's Board of Trustees. The Board are responsible for ensuring the strategic direction and governance of the not-for-profit organisation and comprises senior figures from Business Disability Forum's member organisations, key players in the business community and distinguished disabled associates. Warren is replacing Acting Chair Andrew Witney, CIO for Corporate and Investment Banking at Barclays, who continues to be an active member of the Forum's Board and chairs their Technology Taskforce. Warren is the BT Group champion for disability - and BT have been a valued Partner of Business Disability Forum since 1991. Warren brings to his new role as Chair a clear understanding of how to create a customer-focused ethos in business. He also brings a determination to enable the UK business community to gain sustainable business benefits through building the Forum's capacity to enable business to business collaboration and learning. Warren previously worked as Managing Director for Customer Service at BT, with responsibility for all aspects of service for BT's customers across telephone, broadband and TV, Warren's experience will help drive Business Disability Forum's upcoming customer initiatives. Susan Scott Parker, CEO and Founder, Business Disability Forum said: "I'm looking forward to working with Warren, BT have been Partners and representatives on the Board since the early 90's. Warren Buckley, Managing Director of Service at Openreach said: "I am delighted to join the Board and look forward to contributing to the goal of creating a better relationship between disabled communities and business.


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