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This profile was last updated on 12/26/14  and contains information from public web pages and contributions from the ZoomInfo community.

Managing Director, Service Manage...

Phone: +44 ** **** ****  HQ Phone
Local Address:  United Kingdom
81 Newgate Street
London , London EC1A 7AJ
United Kingdom

Company Description: We're the proud guardians of a critical national asset, the local access network; the infrastructure that delivers the data, broadband and voice services to each...   more

Employment History

Board Memberships and Affiliations


  • MD Customer Service
142 Total References
Web References
Our executive team, 26 Dec 2014 [cached]
Warren Buckley, Managing Director, Service Managment
Warren Buckley, Managing Director, Service Management joined Openreach from BT Retail in October 2013, and is responsible for all aspects of customer in-life service management. From service management centres, customer experience, in-life services, contract delivery to Next Generation Access service, the aim is to provide a clear end-to-end process for our customers and engineers.
Before that he enjoyed a varied career with several major telecoms companies, including Orange, Vodafone and Lucent Technologies. He has held a variety of operational and product management roles both here in the UK and globally. Warren started his career as a call centre advisor with Vodafone.
Warren Buckley, Chair of ..., 5 Mar 2015 [cached]
Warren Buckley, Chair of BDF, said:
Openreach's Warren ... [cached]
Openreach's Warren Buckley becomes Chair of Business Disability Forum's Board Openreach's Warren Buckley becomes Chair of Business Disability Forum's Board | Personnel Today
Openreach's Warren Buckley becomes Chair of Business Disability Forum's Board Press release uploaded by Business Disability Forumon 28 Nov 2013 at 14:22
London, UK - Warren Buckley, Managing Director of Service Management at Openreach (a BT Group company), has been appointed the new Chair of Business Disability Forum's Board of Trustees.
The Board are responsible for ensuring the strategic direction and governance of the not-for-profit organisation and comprises senior figures from Business Disability Forum's member organisations, key players in the business community and distinguished disabled associates. Warren is replacing Acting Chair Andrew Witney, CIO for Corporate and Investment Banking at Barclays, who continues to be an active member of the Forum's Board and chairs their Technology Taskforce.
Warren is the BT Group champion for disability - and BT have been a valued Partner of Business Disability Forum since 1991. Warren brings to his new role as Chair a clear understanding of how to create a customer-focused ethos in business. He also brings a determination to enable the UK business community to gain sustainable business benefits through building the Forum's capacity to enable business to business collaboration and learning. Warren previously worked as Managing Director for Customer Service at BT, with responsibility for all aspects of service for BT's customers across telephone, broadband and TV, Warren's experience will help drive Business Disability Forum's upcoming customer initiatives.
"I'm looking forward to working with Warren, BT have been Partners and representatives on the Board since the early 90's. It's terrific to have a chairman from a company with a long standing commitment to best practice and an invaluable track record of products, services and employment initiatives that include and benefit disabled people."
Warren Buckley, Managing Director of Service at Openreach said:
Openreach's Warren Buckley becomes Chair of Business Disability Forum's Board
Our people | The British Quality Foundation, 15 July 2013 [cached]
Warren Buckley - Vice President Managing Director, Customer Services, BT Retail
REDTRAY - News – e-Learning, Blended learning and Training Outsourcing provider, 1 June 2003 [cached]
So it makes perfect sense to extend the availability and access to product training to our customers" says Warren Buckley, Business Customer Services Director, Orange Business Solutions.
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