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Wrong Warren Buckley?

Mr. Warren Buckley

Managing Director of Customer Services

BT plc

HQ Phone: +44 800 022 3322

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BT plc

81 Newgate Street

London, London EC1A 7AJ

United Kingdom

Company Description

BT is one of the world's leading providers of communications solutions and services operating in 170 countries. Its principal activities include networked IT services; local, national and international telecommunications services; higher-value broadband a ... more

Find other employees at this company (32,689)

Background Information

Employment History

Global Head of Contact Centres

HSBC plc

Deputy Chair (Joint)

Citizens Advice Bureau

Managing Director of Service


Customer Services Director, Business Solutions

Orange SA


Chair Board Of Directors
Business Disability Forum

Citizens Advice Bureau

Senior Customer Services Manager
Vodafone Ltd

Vice Chair and Non Executive Director
British Quality Foundation



University of Leicester

MD Customer Service

Web References (197 Total References)

Our executive team [cached]

Warren Buckley, Managing Director, Service Managment

Warren Buckley, Managing Director, Service Management joined Openreach from BT Retail in October 2013, and is responsible for all aspects of customer in-life service management. From service management centres, customer experience, in-life services, contract delivery to Next Generation Access service, the aim is to provide a clear end-to-end process for our customers and engineers.
Before that he enjoyed a varied career with several major telecoms companies, including Orange, Vodafone and Lucent Technologies. He has held a variety of operational and product management roles both here in the UK and globally. Warren started his career as a call centre advisor with Vodafone.

Warren ... [cached]

Warren Buckley

Phone: 0207 356 5431
His PA's Email:
Mail: Warren Buckley, BT Group plc,

Warren Buckley, Director ... [cached]

Warren Buckley, Director of...

Warren Buckley, Director of Strategy, Complaints and E Services

Yes | Yes Agency [cached]

According to BT's Warren Buckley, the growing trend of online peer-to-peer communications, discussions and networking means that customer services and marketing departments must marry-up. Source: DMA

On the other hand, investing in ... [cached]

On the other hand, investing in customer service on social networks can boost the brand's image and reputation . "Forty percent of our customer feedback now originates on Twitter," says BT's head of customer services Warren Buckley.

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