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2016-04-01T00:00:00.000Z

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Wrong Warren Buckley?

Mr. Warren Buckley

Managing Director

BT plc

HQ Phone: +44 800 022 3322

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BT plc

81 Newgate Street

London, London EC1A 7AJ

United Kingdom

Company Description

BT is one of the world's leading providers of communications solutions and services operating in 170 countries. Its principal activities include networked IT services; local, national and international telecommunications services; higher-value broadband a ... more

Find other employees at this company (32,720)

Background Information

Employment History

Global Head of Contact Centres

HSBC plc

Chair of Board

Business Disability Forum

Deputy Chair (Joint)

Citizens Advice Bureau

Managing Director of Service

Openreach

Customer Services Director

Orange SA

Affiliations

Trustee
Citizens Advice Bureau

Senior Customer Services Manager
Vodafone Ltd

Board Member
British Quality Foundation

Education

Politics

University of Leicester

MD Customer Service

Web References (197 Total References)


Our executive team

www.openreach.co.uk [cached]

Warren Buckley, Managing Director, Service Managment

Warren Buckley, Managing Director, Service Management joined Openreach from BT Retail in October 2013, and is responsible for all aspects of customer in-life service management. From service management centres, customer experience, in-life services, contract delivery to Next Generation Access service, the aim is to provide a clear end-to-end process for our customers and engineers.
Before that he enjoyed a varied career with several major telecoms companies, including Orange, Vodafone and Lucent Technologies. He has held a variety of operational and product management roles both here in the UK and globally. Warren started his career as a call centre advisor with Vodafone.


Warren ...

btcomplaint.co.uk [cached]

Warren Buckley

Phone: 0207 356 5431
Email: warren.buckley@bt.com
His PA's Email: norah.hayes@bt.com
...
Mail: Warren Buckley, BT Group plc,


Warren Buckley, Director ...

www.mindstrongltd.co.uk [cached]

Warren Buckley, Director of...

Warren Buckley, Director of Strategy, Complaints and E Services
BT


Yes | Yes Agency

www.yesagency.co.uk [cached]

According to BT's Warren Buckley, the growing trend of online peer-to-peer communications, discussions and networking means that customer services and marketing departments must marry-up. Source: DMA


On the other hand, investing in ...

www.workstylemagazine.com [cached]

On the other hand, investing in customer service on social networks can boost the brand's image and reputation . "Forty percent of our customer feedback now originates on Twitter," says BT's head of customer services Warren Buckley.

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